Working at the Brisbane Broncos
Whether it’s giving your all at Suncorp Stadium or going above and beyond for our Members we don’t just play for a Club, we play for a community, and a proud one at that. One that every single one of us wears on our sleeves, every single day. We’re much more than a world-class sporting organisation and the biggest sports brand in Australia, we’re a team.
Pride, performance, people and joy are at the heart of everything we do and that’s why things are done differently here, it’s how we inspire and excite. Whatever field of work we’re in, we always leave it all out there.
How you can play a part:
Reporting to the Membership Sales Manager and working within the Clubs Consumer Department, the purpose of the Membership Officer is to generate the maximum number of membership sales and provide outstanding Member experience through:
- Answering and directing incoming & outgoing calls and emails, striving to provide exceptional customer service above member expectations
- Member enquiries while bringing a sales focus to each interaction
- Proactively pursuing sales & upgrade opportunities
- Processing new memberships
- Ensuring accurate and detailed record keeping of all customer interactions
- Confidently communicate and maintain a high level of product knowledge
- Effectively overcome objections using clear communication and solution-focused strategies
- Updating and maintaining databases
- Meeting individual and team KPI’s
- Additional ad hoc tasks as required
A full role profile can be found on the careers page. Please note: This opportunity is exclusively available to recent graduates of the Brisbane Broncos Sports Business Institute (BBSBI).
To be considered:
To be considered for this opportunity you will have
- Strong written & verbal communication and interpersonal skills
- Previous experience in a similar role with sales and customer service experience
- Ability to work collaboratively as part of a team
- High levels of attention to detail with the ability to meet deadlines
- A passion for providing exceptional customer service
- Ability to navigate challenging conversations and support Members from a wide-ranging demographic
- Ability to meet performance targets in a faced paced, challenging environment
Note: Successful applicants must hold a valid Blue Card and drivers license
Benefits
At the Broncos, we’re committed to creating a workplace where our people feel supported, valued and connected to both one another and the impact we make on and off the field. Some of our many employee benefits include:
- Great leave benefits, including generous paid parental leave, various bonus leave entitlements and early access to long service leave
- Access to a range of benefits Club, sponsor and partner benefits including two Broncos Memberships per season
- Weekly staff meals (one breakfast & lunch per week) courtesy of our in-house chef
- Annual performance planning with tailored support for development including on the job training, conferences, workshops, development programs, formal study & volunteering opportunities
- Access to our extensive and wholistic employee wellbeing program, Bronxfit
Most importantly, you’ll have the opportunity to work in a values-led, high-performance environment within Australia’s most iconic sporting brand.
How to Apply
All applications including resume and cover letter must be submitted via SEEK before 1 July 2026.
The Brisbane Broncos will never ask you for personal identifying information during the application process. This includes your bank or credit card details, driver’s licence, passport information, marital status or Tax file number. This information should only be provided once you have accepted a genuine job offer. Any advertisement from the Brisbane Broncos that asks for personal information should be considered fraudulent.
