About the Role
As the Process Improvement Specialist, you’ll work closely with frontline teams to understand how day-to-day processes operate and identify opportunities to make them simpler, more efficient and effective.
You’ll provide hands-on support across process mapping, identifying and documenting pain points, developing Standard Operating Procedures (SOPs), and helping implement practical process improvements.
Sitting within our dedicated Finance Transformation team, you’ll report to the Head of Finance Transformation and work alongside Senior Process Improvement Managers, operational teams and third-party partners to support the delivery of key transformation initiatives.
Why CTM?
As a global organisation, CTM offers a range of employee benefits, including:
- Travel discounts
- Perkbox – retail, lifestyle, entertainment, health & wellbeing discounts
- Learning & development – access to online learning platforms, including LinkedIn Learning
- Annual Volunteer Day
- Chillout Days – flexible leave days
- Flexible hybrid working
- Purchase up to 2 weeks of additional annual leave
- Paid parental leave
- Sonder – 24/7 wellbeing and Employee Assistance Program (EAP)
CTM offers a strong, established and sustainable work environment that supports your career development and wellbeing.
CTM is committed to recognising the unique contributions of all our people and actively encourages candidates of all abilities and diverse backgrounds to apply. Come and work for a global award-winning company that values its people, community and technological innovation.
About You
- Frontline Engagement Skills: High level of empathy and approachable communication style, comfortable spending time with daily operational staff to map workflows.
- Industry Advantage: Prior exposure to the travel, hospitality, or transport sector is a desirable advantage.
- Methodology Skills: Practical familiarity with process improvement toolkits (e.g. Lean, Six Sigma, Value Stream Mapping) and workflow tools (e.g. Visio, Lucidchart, Miro).
- Strong problem-solving skills with a proactive and solutions-focused approach.
- Approachable and collaborative, with strong interpersonal and communication skills.
- Curious and adaptable, with a willingness to learn and develop within operational excellence.
- Ability to support frontline teams through process improvements and positive change.
- Ability to build strong working relationships and engage stakeholders effectively.
- Professional Background: 2–4 years of experience in continuous improvement, process analysis, business operations, or consulting support. (Formal accounting qualifications are not required).
- Domain Exposure: Prior exposure to finance, accounting, or back-office operational processes (e.g. payables, receivables, or reporting) is viewed very favourably.
- Relevant university degree in Business, Finance, Commerce, or related discipline.
About CTM
CTM is a global award-winning provider of innovative and cost-effective travel management solutions across the corporate, events, leisure and loyalty travel markets. We combine personalised service excellence with client-facing technology solutions, with offices across Australia, New Zealand, Asia, North America and Europe and more than 3,000 employees globally.
At CTM, our people are our greatest asset. We are a team of collaborative, innovative and future-focused professionals who work with our company values in mind: Connect, Deliver and Evolve.
