About us
At Sydney Water, we’re passionate about making a difference to the lives of our customers and communities, and our employees. We have a proud heritage and a progressive future, providing world class drinking water and beautiful waterways from the mountains to the sea. Our people and their jobs are as diverse as the communities we serve.
About the role
This is not your typical process improvement role.
As a Business Process Lead, Capability & Certification Delivery, your primary focus is to build enterprise capability in process improvement and problem solving, underpinned by globally recognised certification standards.
You will design, deliver and embed structured learning pathways aligned to the Council for Six Sigma Certification (CSSC) framework, spanning:
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Yellow Belt
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Green Belt
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Black Belt
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Master Black Belt
Alongside Six Sigma, you will also lead the uplift of Lean thinking and practical improvement behaviours across the organisation.
While you will still support high-impact improvement initiatives, your success will be measured by how effectively you:
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develop people
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embed consistent methodologies
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build a sustainable continuous improvement culture at scale
Key responsibilities
Capability & Certification Leadership (Core Focus)
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Lead the design and delivery of enterprise wide Lean Six Sigma training programs aligned to CSSC certification standards
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Develop structured certification pathways from Yellow Belt through to Master Black Belt
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Facilitate engaging, practical training (classroom, workshop, and on-the-job application)
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Establish governance for certification, assessment, and accreditation of practitioners
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Build internal capability through coaching and train-the-trainer models
Coaching & Uplift
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Coach leaders, project teams, and practitioners in problem solving and structured improvement methodologies (DMAIC, Lean, etc.)
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Embed consistent ways of working and improvement tools
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Mentor emerging Green Belts, Black Belts, and senior practitioners
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Translate complex methods into simple, practical application for frontline teams
Continuous Improvement Delivery (Supporting)
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Support delivery of high-impact improvement initiatives where required
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Apply Lean and Six Sigma techniques to solve complex business problems
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Ensure initiatives deliver measurable, sustainable outcomes
Centre of Excellence Contribution
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Contribute to the evolution of Sydney Water’s Process Improvement Centre of Excellence
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Standardise tools, templates, and training materials
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Align capability uplift with enterprise priorities and transformation programs
About you
Essential experience:
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Proven experience designing and delivering Lean and/or Six Sigma training programs
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Strong understanding of CSSC frameworks or equivalent
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Experience developing capability across multiple certification levels
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Strong facilitation and coaching capability
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Excellent communication skills
Qualifications :
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Lean Six Sigma Black Belt or Master Black Belt preferred
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Certification aligned to recognised global bodies
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Tertiary qualification or equivalent experience
Why join us?
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Shape enterprise-wide problem-solving capability
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Establish a formal certification ecosystem
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Influence transformation programs
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Applicants must be Australian Citizens or Permanent Residents.
Dive into Our Great Benefits:
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Competitive Remuneration: We’ll ensure that your skills and contributions are valued and rewarded appropriately.
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24/7 Wellbeing Support: Access for you and your family to free and confidential mental health and general health support through our EAP portal.
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Discounted Private Health Insurance: Unlock affordable access to top-tier health coverage with our discounted insurance plans.
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Fitness Passport: Achieve your physical fitness goals using our Fitness Passport, granting you access to a multitude of gyms and pools across NSW.
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Novated Leasing: Get in the driver's seat of your financial future with our novated lease options.
Applicants must be Australian Citizens or Permanent Residents.
Closing date: 21st Jun 2026
For more information, or to request an accommodation information, you can contact [email protected]
At Sydney Water, we are passionate about making a difference to the lives of our customers and communities. We have a proud heritage and progressive future providing world class drinking water and services that are vital to our customers’ quality of life and safeguarding Sydney’s future. We see the world is changing, so we are changing too.
Our vision is to create better lives through world-class services, and we believe that starts with our people. Our people and their jobs are as diverse as the communities we serve. Our diverse skills, mindsets and backgrounds work together on exciting and challenging projects that make a difference and help ensure Sydney remains one of the most iconic and liveable cities in the world.
We welcome and encourage applications from diverse backgrounds, including First Nations people, LGBTQIA+ people, people with disability, people with caring responsibilities, people from culturally and linguistically diverse backgrounds, and veterans.
As part of the application process, Sydney Water will be collecting your personal information to assess your suitability for the role. We will also use your personal information to establish a LiveHire talent profile in our Talent Community. We look at our Talent Community first when new opportunities come up when you apply for a role. Your personal information will be collected in accordance with LiveHire’s Terms, Privacy Policy and Sydney Water’s Privacy Collection Statement – Job Application. Please see the position description for the role’s full accountabilities.
