Job Type: Casual (with opportunity for additional hours)
Location: Erina, NSW
Availability Required: Flexible availability across weekdays and weekends
About Us
Erina Post & News is a busy retail, postal and newsagency business committed to delivering excellent customer service and efficient day-to-day operations. We are looking for a reliable, motivated and detail-oriented team member who can thrive in a fast-paced retail environment.
This role is ideal for someone who enjoys customer interaction, has strong organisational skills, and can confidently manage multiple responsibilities.
Key Responsibilities
- Deliver exceptional customer service and create a welcoming customer experience
- Process retail transactions accurately and efficiently
- Manage and maintain inventory levels across multiple product categories
- Receive, unpack, price and replenish stock daily
- Monitor stock movement and place supplier orders when required
- Maintain merchandise presentation and store cleanliness
- Perform stock counts and assist with inventory control procedures
- Handle lottery sales and transactions in accordance with company procedures
- Assist customers with lottery products and promotional activities
- Manage cash handling, balancing and EFTPOS transactions accurately
- Ensure compliance with retail procedures and security requirements
- Support daily store opening and closing procedures
- Work collaboratively with the team to achieve store targets and operational standards
Skills & Experience Required
- Previous retail, newsagency, convenience store, postal or customer service experience preferred
- Lottery handling experience is highly regarded and strongly preferred
- Experience with inventory management and stock replenishment
- Ability to order stock and maintain appropriate inventory levels
- Strong attention to detail and accuracy with cash handling
- Excellent communication and interpersonal skills
- Ability to multitask and remain calm under pressure
- Strong time management and organisational skills
- Confident using POS systems and basic computer applications
- Ability to work independently and take initiative
- Reliable, punctual and professional presentation
Extra Qualities We Value
- Outstanding customer engagement skills
- Commercial awareness and problem-solving ability
- Ability to identify fast-moving and slow-moving stock
- High standards of store presentation and merchandising
- Flexible attitude and willingness to support different areas of the business
Availability Requirements
- Must be available to work throughout the week
- Weekend availability is preferred
- Flexibility to cover additional shifts during busy periods and leave coverage
What We Offer
- Supportive and friendly team environment
- Training and development opportunities
- Stable and long-term opportunity for the right candidate
- Diverse and engaging retail environment
Please submit your resume along with a short cover letter outlining your relevant experience, availability, and whether you have previous lottery or newsagency experience.
Application Question(s):
- Have you previously worked in a lottery outlet, newsagency, or similar retail environment?
Work Location: In person
