Customer Solution Design
Design end-to-end technical solutions for customer engagements across eDiscovery, forensics, and investigations use cases
Translate customer business requirements into scalable, performant Nuix Neo Platform architectures
Define deployment architectures considering customer infrastructure, security, and compliance requirements
Create solution blueprints, architecture diagrams, and technical documentation for customer proposals
Recommend optimal configurations for processing pipelines, storage, indexing, and export workflows
Design solutions across deployment models (air-gapped, data centre, high-end servers, cloud)
Ensure customer solutions meet security and compliance requirements
Pre-Sales & Tender Support
Work with the Solution Consultants to define the technical aspects of tender responses and RFP/RFI submissions
Assist with developing Statements of Work (SOWs) for Proof of Concepts (POCs) and customer implementations
Help with technical discovery sessions with prospective customers
Present solution architectures and technical capabilities to customer stakeholders
Help size and scope customer environments (data volumes, processing requirements, infrastructure needs)
Collaborate with Sales and Product teams to position Nuix solutions effectively
Provide competitive technical analysis and differentiation strategies
Proof of Concept Delivery
Design and execute POC architectures that demonstrate Nuix Neo Platform capabilities
Define success criteria, test scenarios, and evaluation metrics for POCs
Work with Professional Services and Engineering to deliver POC environments
Analyse POC results and provide recommendations for production deployments
Document lessons learned and best practices from customer engagements
Ensure POCs reflect realistic customer deployment scenarios
Customer Engagement & Advisory
Serve as trusted technical adviser to customers during pre-sales and implementation phases
Understand customer workflows, pain points, and technical constraints
Advise on integration patterns with customer systems (data sources, review platforms, export targets)
Provide guidance on performance optimisation, scalability, and operational best practices
Support escalations requiring deep architectural expertise
Build long-term relationships with customer technical stakeholders
Collaboration & Knowledge Sharing
Partner with Platform Architect and Enterprise Architect on deployment architectures leveraging the Neo Platform
Provide customer feedback to inform platform roadmap and feature priorities
Collaborate with Product Management on customer-driven requirements
Work with Professional Services on implementation patterns and deployment standards
Share customer insights and solution patterns with Engineering teams
Contribute to internal knowledge base, reference architectures, and solution accelerators
Mentor junior engineers and architects
Contribute to architecture community of practice
Develop architectural capability across engineering organisation
