- Non-customer facing office-based role
- Competitive salary + Bonus Scheme + Benefits
- On-the-job training and genuine career progression
- Location: Bundamba, Ipswich, QLD
At Capral Aluminium, we don't just shape aluminium — we help shape Australia's homes, buildings and communities.
As Australia's leading manufacturer and distributor of premium aluminium products and systems, we're seeking a Customer Sales & Service Coordinator to join our Ipswich team. This office-based role is ideal for someone who enjoys problem-solving, administration and delivering exceptional customer service. You'll play a key role in supporting the sales process, managing orders, providing product information and ensuring a seamless customer experience.
Capral's Building Systems Group (BSG) specialises in the development, testing and distribution of proprietary architectural window, door, framing and home improvement systems. Working closely with fabricators, architects and industry professionals, BSG provides specification support, design expertise and tested aluminium solutions for a broad range of commercial and residential projects.
WHAT'S ON OFFER:
- Genuine opportunities for career growth and progression
- Comprehensive on-the-job training
- Competitive salary plus bonus scheme
- Employee Assistance Program (EAP)
- Supportive, values-driven work culture
Primary Responsibilities:
- Accurately entering sales orders into our system
- Responding to phone and internal enquiries
- Providing quotes, lead times, and order status updates
- Vetting orders for accuracy and feasibility
- Track detailed material movements from quotation stage through to delivery in full
- Coordinate customer issues and follow up with corrective actions, maintaining clear communication with customers throughout the resolution process.
- Processing credit claims and applying credit policies
- Offering technical and product support over the phone
About You:
We are seeking a motivated and experienced professional who enjoys working in a fast-paced, detail-focused environment.
- Previous experience in a similar internal customer service or admin coordination role
- Strong verbal and written communication skills
- Solid computer literacy and attention to detail
- Articulate, professional and friendly telephone manner
- Exceptional co-ordination skills
- Ability to multi-task
- Focussed approach to follow up tasks
- Strong proactive problem-solving skills, decision-making, and analytical skills
- A good attitude to workplace safety and reliability
Applicants must also be prepared to undertake a pre-employment medical inclusive of drug and alcohol test.
Employment at Capral
Our strong values-based culture is a key part of looking after our people. Capral's five core values of Safety First, Customer Success, Play Fair, Better Every Day and Own it form the basis of all aspects of our operations.
"As part of our diversity and inclusion journey, Capral is aiming to increase the representation of women across our businesses. We strongly encourage female applicants to apply for this position."
How To Apply
If you’re ready to take the next step in your customer service career with a well-established and supportive company, we’d love to hear from you.
APPLY NOW!
No recruitment agencies, please.
