Date: 8 Jul 2026
Location: Port Melb, VIC, AU, 3207
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Company: Winc Australia
ABOUT US
At Winc, we inspire Australians with better ways to work and learn. We provide a wide range of products and solutions, from office and school essentials to print, marketing, and workspace technology, supporting over 100,000 workplaces nationwide.
We’re known for exceptional customer service (70%+ NPS) and were recognised in 2025 as an Australian Business Award winner for Customer Service Excellence and Customer Experience Management.
ROLE PURPOSE
The Services Manager leads a team responsible for the operational delivery and continuous improvement of our education programs.
You'll oversee the system setup of education offerings, ensure accurate system configuration and process efficiencies, ensuring our customers receive a seamless, accurate, and on‑time experience. You’ll lead a dedicated operations team, partner closely with Sales, Category, Pricing, IT, and Warehousing.
This role is perfect for someone who thrives in a fast‑paced, data‑driven environment and enjoys solving complex operational challenges.
KEY ACCOUNTABILITIES
Program planning & Coordination
Manage the end-to-end setup and delivery of programs, including order management, reporting, account maintenance, data integrity, resource planning, and issue resolution.
Partner with IT to support system enhancements and ensure smooth operational performance throughout the season.
Sales effectiveness & Customer Experience
Oversee user platforms to support accurate and timely customer proposals aligned to SLAs
Collaborate with Sales, Customer Service, Category, and Supply Planning teams to resolve issues, manage product changes, and maintain effective stakeholder communication and customer satisfaction
Process Improvement & Operational Excellence
Using data and analytics to drive continuous improvement initiatives across systems, processes, and service delivery.
Develop and maintain operational procedures and knowledge resources to support operations.
Team Leadership & Development
Lead, coach, and develop the team to achieve business objectives and service standards.
Set clear KPIs, foster a culture of accountability and continuous improvement, and support onboarding and training during peak periods.
WHAT WE LOOK FOR
3+ years’ experience in education services, program coordination, or similar operational environments.
Proven experience managing team operations, quoting processes, and system administration.
Strong attention to detail, with a structured approach to problem-solving and process design.
Demonstrated ability to lead, influence, and collaborate across diverse teams and stakeholders.
Excellent communication, analytical, and project management skills.
Experience with Salesforce, SAP, or similar systems.
WORKING WITH WINC
Our highly engaged team work together to create a positive impact both at Winc and in the communities we operate. We are a collaborative bunch, continually improving our performance and the value we deliver.
We believe we're better and smarter together and our values reflect our commitment to creating a welcoming, diverse and inclusive environment.
We are focused on working towards a more sustainable future through our Winc Social Agenda - our plan to make a difference through Safe Work Practices, Gender Equity, First Nations Empowerment and Support, Climate Change, Responsible Packaging and Management of Waster as well as Ethical Sourcing. This is where we take action to make the biggest different.
We're passionate about setting our people up for success and providing the training, tools and environment to enable you to perform your best and develop your career at Winc. Over 45% of the roles we advertised in 2025 were awarded to an internal candidate!
We take care of our people through our internal Mental Health First Aider network, free access to our Employee Assistance Program, and generous leave entitlements to support you through the various priorities and stages of life (e.g. Lifestyle Leave, Volunteering Leave, Cultural Awareness Leave, Sorry Business Leave, Paid Parental Leave, Domestic Violence Leave).
And finally, there's plenty of perks! Our much-loved quarterly Winc Awards recognition program, team discounts and plenty of corporate partner discounts.
