About Krispy Kreme
At Krispy Kreme, we don’t just make doughnuts – we create moments of joy. Since opening our first store in 2003, we have been spreading smiles across Australia and New Zealand with our handcrafted, melt-in-your-mouth treats.
About the Role
As a Retail Team Leader, you’ll be a role model for your team and a key support to your Store Manager. You’ll lead from the front by coaching, training, and guiding Team Members, while helping maintain a fun, safe, and customer-focused environment. This role is about balancing hands-on service with leadership responsibility.
What are you responsible for?
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Acting as a role model for your team, leading by example every shift
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Coaching, training, and empowering Team Members to deliver exceptional customer service
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Supporting your Assistant Store Manager and Store Manager with store operations, including compliance, food safety, and cash handling
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Helping your team create a safe, clean, and welcoming environment for customers and colleagues
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Dealing professionally with customer feedback and resolving issues in line with Krispy Kreme standards
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Using MICROS to effectively monitor and manage inventory levels, ensuring stock accuracy, minimising waste, and supporting smooth day-to-day operations
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Supporting promotions, local store marketing activities, and in-store events as the “store champion”
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High level of integrity and dedication to ethical business practices
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Confidence, passion and enthusiasm about the customer experience and the Krispy Kreme Brand.
What’s in it for you?
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Working for a globally recognised brand that is fun, fast-paced, and offers growth & development opportunities
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Industry-competitive pay rates, a positive culture, and a diverse and inclusive workplace
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Training and experience in leadership, people management, and using retail systems
We embrace individuality and foster a workplace where everyone feels seen, heard and valued. We train for skills, however there are just some things we need from you:
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Confidence, passion, and enthusiasm for delivering great customer experiences
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Clear communication skills and the ability to provide coaching and feedback
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Maturity and integrity to work both independently and under direction
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Experience using MICROS is desired
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Resourcefulness to solve problems and manage conflicting priorities
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A commitment to fostering an inclusive and culturally diverse workplace
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High level of integrity and dedication to ethical business practices
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Confidence, passion and enthusiasm about the customer experience and the Krispy Kreme Brand.
Experience
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Experience in food handling or manufacturing
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Demonstrated consistent delivery of high-level Production standards
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An understanding of the importance of WHS in the workplace
Every day at Krispy Kreme is filled with little moments that have big possibilities!
