Full job description
Working with our customers at Australia Post isn't just about helping Australians post, shop, bank or pay bills. It's also about helping Aussie businesses service their own customers, keeping millions of people connected and building community resilience. That’s a big responsibility, but you're the go-to teams with the know-how, delivering essential and excellent service for people every day.
About the opportunity
As our Retail Customer Service Officer, you’ll play an important part in helping Australians service their own businesses, keeping millions of people connected and building community resilience. Every year around one million customers walk into one of our Australia Post Offices. It’s our retail teams who make sure that every experience they have is a great one. And while they do, they’re supported by a welcoming team, take part in ongoing training, and are guided on career development opportunities.
You’ll be
- Performing customer sales and service transactions with customers.
- Managing high value transactions accurately (handling and processing cash, cheques, credit cards and EFTPOS).
- Conducting and processing a number of identity services transactions.
- Promoting our products and services through up-selling and cross-selling, merchandising and other promotional activities.
- Assisting customers with mail and parcels lodgements and associate costs.
- Building rewarding relationships with customers by understanding their needs.
- Assisting with administrative duties such as stocktaking and record maintenance.
Role Details
- Pay Rate $33-$36 per hour, + 12% Superannuation
- Comprehensive and supportive (paid) training provided.
- Career opportunities!
- Opportunity to apply for permanent roles
- Contract may be extended beyond the initial term
- If neither of the above eventuates, the role will transition to casual employment
About you
- You’re a friendly, enthusiastic and reliable personality who loves working in a team environment.
- You’re ready to put the customer at the centre of everything you do to help make a difference in the community.
You’ll also need to
- Have experience in customer service and/or cash handling.
- Be fit to lift up to 16kgs of mail and parcels regularly and stand for your shift.
- Pass Australia Post Police Check.
What else is in it for you?
- Work with a diverse, supportive team where you have opportunity to connect and collaborate every day
- Be at the heart of the Australian and local community, helping to keep families and friends connected or businesses connected with their customers
- Opportunities for training, growth and development in customer experience or other areas of the business
- Discounts and offers on lots of your favourite brands via Post Perks for more cash in your pocket, plus access to other health and wellbeing resources
Pay: $33.00 – $36.00 per hour
Work Location: In person
