At Peter Mac we aim to continuously improve cancer care, research and education across all cancers and for all people affected by cancer: changing lives, breaking new ground. Everything we do is underpinned by our core values, Excellence, Compassion and Innovation. Welcoming people from a wide variety of different backgrounds and experiences is critical to fostering innovation, cultivating compassion, attracting and retaining top talent and providing the best possible cancer care for our patients.
YOUR ROLE IN OUR FUTURE
Day Therapy Administration Officer
Fixed, Part-Time Role – 64 Hours per Fortnight (Maternity Leave Cover)
Join our friendly and fast-paced Day Therapy team in this Fixed Term, Part-Time Administration Officer opportunity.
As the first point of contact for our Day Therapy service, you'll provide exceptional customer service to patients, families and colleagues while helping ensure the smooth day-to-day operation of the department. This varied role includes welcoming patients, coordinating arrivals and departures, managing appointments, preparing documentation, responding to enquiries via phone, email and in person, and providing essential administrative support to the clinical team.
We're looking for a proactive and organised professional with excellent communication and customer service skills, strong attention to detail, and the ability to work both independently and collaboratively. Demonstrated computer skills are essential, and experience with patient administration systems, particularly iPM and EPIC, will be highly regarded.
Remuneration as per Health and Allied Services, Managers and Administrative Workers (Victorian Public Sector) (Single Interest Employers) Enterprise Agreement 2021-2025. Grade 1: Year 1 (HS1) $58,442.80 per annum (full-time equivalent - to be pro-rated for part-time) to Grade 1: Year 5 (HS17) $64,610.00 per annum (full-time equivalent - to be pro-rated for part-time) depending on candidate experience. To be discussed with Hiring Manager.
Our benefits
We offer a range of benefits which support our people both personally and professionally, including:
- Up to $11,660 in salary packaging to increase your take-home pay
- Discounted health insurance and eye care
- A comprehensive health and wellbeing program
- Public transport options at our doorstep and end of trip facilities for cyclists
- Onsite eateries and coffee shops and inviting rooftop garden spaces
- Pathways for professional development and new career opportunities
- Five weeks annual leave, 17.5% leave loading, monthly ADOs and purchased leave options
- Flexible, hybrid working arrangements
Inclusion and belonging
Peter Mac celebrates, values and supports a diverse and inclusive environment which reflects our vibrant community. We encourage applications from anyone identifying as Aboriginal and/or Torres Strait Islander. We also welcome anyone who identifies as LGBTQIA+, linguistically, culturally and/or gender diverse, people with disability, and people of any age to apply for our roles.
Join us!
If you feel this role is right for you, we warmly invite you to apply and encourage your early application. All appointments are made subject to a satisfactory police check, and may require a valid Working with Children Check. Many staff are required to be vaccinated against, or demonstrate immunity to, influenza, and a range of other diseases.
Should you need assistance or require any adjustments or accommodations to fully participate in the application or interview process, you are welcome to reach out to the contact person listed.
Applicants to this role should provide a covering letter outlining relative key skills and experience to assist us with our assessment.
For further information about this opportunity, click Apply to be redirected to the Peter Mac Careers page where you can review the position summary. Alternatively, please contact us using the information below for a confidential discussion.
Hiring Manager: Edita Selmic
Contact Number: 03 8559 5348 or 03 8559 6324
Email: [email protected]
Applications Close: 11:59PM Sunday 28 June 2026
______________________________________________________________________________________________________
The Day Therapy Administration Officer role provides clerical and administrative support to patients, their families and the staff attending and providing care in Day Therapy.
The key responsibilities of the Day Therapy Administration Officer role are to:
- Act as the first point of contact and provide excellent customer service to patients, relatives, general public and staff for the designated unit.
- Provide appointment booking support for patients and clinical staff across all services, ensuring patients are notified of all new and changed appointments in a timely manner.
- Provide knowledge of the Patient Administration System (PAS), other IT systems as required and administrative processes relating to patient registrations, admissions and discharges, appointments and revenue management.
- Provide administrative support for the clinical staff in Day Therapy
Health and Allied Services, Managers and Administrative Workers (Victorian Public Sector) (Single Interest Employers) Enterprise Agreement 2021-2025
Internal
- All clinical staff working in Day Therapy at Peter Mac
- Tumour stream
- Patient Navigators
- Other Patient Services Administrative teams
- Health Information Services
Essential Requirements
- Experience and/or technical training in an administration setting.
- Strong customer service skills, able to communicate effectively and respectfully with patients and staff.
- Demonstrated skills in the use of IT systems, preferably in a health care setting.
Desirable Requirements
- Experience using patient administration systems, in particular iPM.
- Previous health service administration experience.
Key Accountabilities
Demonstrated by / Key Performance Indicators
1. Provide exceptional customer service
- Provide a high level of customer service to patients, carers and staff within a designated team or portfolio
- Obtain the required information from patients, carers and staff in an efficient and courteous manner
- Respond to patient and/or staff queries in a timely and respectful manner consistent with organisational guidelines
- Ensure phone and email enquiries are triaged to the correct destination
2. Accurately and efficiently process patient activities
- Electronically process patient activities such as referrals, registrations, appointments and admissions accurately and in a timely fashion.
- Communicate with external organisations such as health insurance funds, Veterans Affairs and WorkCover regarding payment of accounts as required
- Manage patient records in accordance with hospital policy and Data Accountability Framework to maintain data integrity at all times
- Perform role in line with confidentiality and privacy requirements
3. Prepare accurate and timely reports
- Prepare accurate orders, invoices, activity data and/or billing in a timely fashion
Follow progress of invoices, orders or payments to ensure action occurs as specified in these documents
4. Support the work of the team and department
- Work cooperatively as part of the team and assist other areas and staff as necessary
- Prepare agendas, coordinate meeting dates and room bookings and take minutes for meetings
- Assess situations or information, clearly and accurately communicate information and make recommendations to peers, team leaders or managers.
- Train new employees in basic administrative functions
- Identify opportunities for process improvement and work with team lead to implement appropriate solutions
- Other tasks as directed by your team leader or manager
______________________________________________________________________________________________________
For further information about this opportunity, click Apply to be redirected to the Peter Mac Careers page where you can review the position profile. Alternatively, please contact us for a confidential discussion.
Peter Mac is a child safe organisation and has a commitment to child safety and wellbeing.
WHY WORK FOR PETER MAC
- Peter Mac offer a range of benefits which support our people both personally and professionally.
- Our staff benefits include award winning facilities, professional development and events, a health and wellbeing program, flexible work practices and policies and financial benefits such as salary packaging.
- We encourage applications from Aboriginal and Torres Strait Islander people, all members of the LGBTQI community and people with a disability.
