We are seeking a passionate and skilled Client Liaison to join our Townsville service and make a meaningful impact in the lives of our clients. This will be a full - time, permanent position.
The overall purpose of the Client Liaison is to engage in client relationship management and packaged care case management with clients, their carer/s, family and advocates for home care and disability services.
- Provide the first point of significant contact for the client with the intent of building client trust and confidence in Anglicare to facilitate Consumer Directed Care.
- Undertake home visit to deliver a consumer induction; gather information to identify and understand the client’s needs and preferences, establish or meet goals and aspirations, and assess/monitor the client’s capacity and interest in the control of their package.
- Implement the client’s Agreement to ensure it remains relevant and current and is in line with Anglicare requirements for home and/or disability package guidelines.
- Build collaborative relationships with clients, family, carers and significant others.
- Act as the client’s primary contact for all matters relating to delivery of services.
About you:
- Demonstrated proficiency in Client Relationship Management (the ability to build trust, maintain rapport, form collaborative relationships with clients, carers, significant others)
- Demonstrated case management skills (assessment, support planning, review, advocacy)
- Experience with a community services, or similar organisation and ability to demonstrate a sound understanding of the needs and experiences of people who receive community care services and of the community care system.
- Experience in or ability to acquire skills in monitoring and/or analysis of expenditure to budget and working within set budget parameters.
- Knowledge and experience in the Microsoft Office suite and exposure and/or ability to acquire skills in a consumer database.
Role: Requirements:
- Either a current National Police Check or NDIS Worker Screening Clearance
- Current Drivers Licence and own reliable vehicle
- Equivalent certificate 4 qualification - Certificate IV Ageing, Cert IV in Lifestyle & Health, Certificate IV Disability, or Diploma Enrolled Nursing
Why you’ll love working with Anglicare Southern Queensland
- Voted Reader’s Digest Most Trusted Brand in Aged Care seven consecutive years in a row.
- Know your role is making a real difference supporting Queenslanders in need.
- Value-driven organisation rooted in Love, Care, Hope & Humility.
- Flexible Working Environment and work from home possibilities.
- Not for Profit Salary Packaging (Reduce your taxable income by up to $18,550).
- Novated Lease – pay for your car and running costs with pre-tax dollars!
- Corporate Health Insurance Discounts with Bupa and Medibank.
- Benefits App – Discounts and cash back at retailers (Woollies, Big W, Myer & more!).
- Referral App – $1 for each time you share a job and up to $300 for a successful referral.
- Wellbeing App – Mental, Physical and Financial wellbeing support.
- A culture of recognition with our Annual People Awards.
- 24/7 Employee Assistance Program & Pastoral Care Support.
Application process:
Please apply online and attach a copy of your current resume (cover letters encouraged but not required).
Anglicare is committed to building an inclusive and diverse workforce and encourages applications from Aboriginal and Torres Strait Islander people, those from cultural and linguistically diverse backgrounds, LGBTIQ+ communities, people with disabilities and people with a lived experience of mental ill health. We promote a child-safe environment and are committed to providing ongoing care and protection.
