Pattysmiths has been smashing it in Darlinghurst since we first hit the Sydney market, and we're not slowing down. We're on the hunt for an experienced Venue Manager to lead our crew and take ownership of one of Sydney's most exciting food venues.
If you live and breathe hospitality, love building great teams, and know how to run a fast-paced venue without losing your cool — we want you.
As Venue Manager, you'll take full ownership of the day-to-day operation of Pattysmiths × Dante's Hot Chicken. You'll drive sales and profitability, maintain our obsessive standard of food quality and customer experience, and develop the team around you.
Reports To: Franchisee / Director Direct Reports: Assistant Manager, Supervisors, Team Members
What You'll Be Doing
People & Leadership
- Lead, coach and develop a high-performing venue team
- Manage performance, conduct appraisals and handle HR matters in line with the Fast Food Industry Award and Fair Work Australia
- Oversee recruitment, onboarding, rostering and succession planning
- Foster a positive, accountable and fun team culture
Operations & Shift Management
- Oversee all aspects of food preparation, service, opening/closing procedures and venue presentation
- Ensure compliance with Food Safety legislation, WHS requirements and company policies
- Manage stock, cash handling, banking, POS and all shift administration accurately and on time
- Maintain venue equipment to standard
Customer Experience
- Set the benchmark for exceptional customer service — and hold the team to it
- Resolve customer complaints with professionalism and a genuine commitment to satisfaction
- Support and champion the company loyalty program
- Build strong relationships with regulars, locals and business partners
Sales & Profitability
- Drive revenue through Local Area Marketing initiatives and community engagement
- Analyse trading reports and P&L statements; identify and act on opportunities for improvement
- Minimise waste, manage labour costs and keep expenses on budget
- Coach the team on suggestive selling techniques
Safety
- Champion a safety-first culture across all aspects of venue operations
- Ensure all WHS procedures are followed and any breaches are addressed promptly
Pay: $60,000.00 – $75,000.00 per year
Benefits:
Experience:
- Hospitality: 3 years (Preferred)
Licence/Certification:
- Food Safety Supervisors Certificate (Preferred)
Work Authorisation:
Work Location: In person
