For over 21 years, Full Pest Management has been a locally owned and operated business proudly servicing Emerald and surrounding areas. We have built a strong reputation for providing professional pest management solutions and exceptional customer service to our customers.
We are seeking a motivated and organised Full-Time Administration Officer to join our team and play a key role in the day-to-day operation of the business.
About the Role
As our Administration Officer, you will be the first point of contact for customers while providing essential support to our technicians and management team. This is a busy and varied role that requires excellent organisational skills, attention to detail, and a positive attitude.
Key Responsibilities
- Answering incoming phone calls and emails
- Scheduling pest control, termite inspections, and treatment appointments
- Managing technician schedules and daily job bookings
- Creating invoices, quotes, and customer documentation
- Processing payments and maintaining accurate records
- Following up customer enquiries and outstanding invoices
- Data entry and record management
- Using Xero for invoicing and financial administration tasks
- Using ServiceM8 for job scheduling, workflow management, and customer communication
- General office administration duties
About You
- Previous administration, reception, or customer service experience preferred
- Strong communication and interpersonal skills
- Excellent organisational and time management abilities
- High attention to detail and accuracy
- Ability to multitask and work independently
- Confident using computer systems and Microsoft Office
- Experience with Xero and/or ServiceM8 is highly regarded (training can be provided)
- Friendly, professional, and reliable attitude
What We Offer
- Full-time permanent position
- Monday to Friday work schedule
- Supportive and friendly team environment
- Opportunity to grow with an established local business
- Ongoing training and development
If you are organised, customer-focused, and looking for a long-term opportunity with a respected local company that has been serving the community for over 21 years, we would love to hear from you.
Apply now by submitting your resume and a brief cover letter outlining your experience and suitability for the role.
Pay: $30.00 – $35.00 per hour
Work Location: In person
