Holmesglen Institute is a leading provider of vocational and higher education in Victoria, with over 40 years of experience and 140,000 graduates. As one of the largest government-owned TAFEs, we offer 600+ courses across multiple campuses, including Chadstone, Moorabbin, Glen Waverley, Eildon, and Melbourne's CBD. Our hands-on learning approach is supported by state-of-the-art facilities and strong industry partnerships, ensuring students gain the skills needed for successful careers. We foster a supportive, inclusive environment that encourages both staff and students to grow, innovate, and make a positive community impact.
The Opportunity:
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Full-Time | 4 x Fixed-Term positions available (12-month contracts).
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PW5 $79,270 - $85,278 per annum pro rata + 12% super + leave loading (dependent on qualifications and experience).
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Positions available across Bourke Street, Chadstone/Drummond, Glen Waverley and Moorabbin campuses.
The Registrar’s Department is central to the Holmesglen student experience, delivering essential services across the student lifecycle, including enrolments, records, academic progression and student support. With a commitment to service excellence and collaboration, the department plays a key role in ensuring students receive the guidance and support they need to succeed throughout their learning journey.
As a Student Success Officer, you will play a key role in supporting students to overcome barriers, stay engaged and successfully achieve their study goals. Working with both domestic and international students, you will provide proactive outreach, early intervention, needs assessment, tailored support planning and referrals to ensure students are connected with the right support at the right time. Through building strong relationships, monitoring student engagement and collaborating with specialist teams across Holmesglen, you will make a meaningful contribution to improving student outcomes and enhancing the overall student experience.
As a Student Success Officer, you will:
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Provide proactive support and guidance to domestic and international students, connecting them with appropriate services.
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Identify and support students at risk through early intervention, outreach and tailored support strategies.
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Coordinate support plans, referrals and follow-up activities to improve student engagement and success.
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Build collaborative relationships with students, staff and support services to strengthen student outcomes.
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Monitor student progress, maintain accurate records and contribute to continuous improvement initiatives.
To be successful, you’ll have:
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Experience supporting students or clients through complex circumstances, including risk assessment, intervention and case coordination.
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Knowledge of student support principles, referral pathways and strategies that enhance engagement and success.
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Strong relationship-building skills with students, staff, support services and external stakeholders.
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Excellent communication skills and the ability to engage with diverse communities.
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Strong problem-solving skills and the ability to contribute to continuous improvement.
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A relevant degree qualification in education, community services, youth work, social sciences, business, psychology, student services or a related discipline, or equivalent relevant experience.
WWCC and Police Check:
Appointment to this position is dependent on obtaining a Victorian ‘employee’ Working with Children Check, and a valid Police Check within the last 12 months.
Our commitment to you:
At Holmesglen Institute, we are committed to fostering a safe, supportive, and flexible workplace where our employees can thrive both personally and professionally. We’ve implemented strong systems and ongoing support to ensure our staff can work and deliver in a safe and adaptable environment. Our team benefits from a range of wellbeing initiatives, access to the Employee Assistance Program, and opportunities for professional and career development. We also offer paid parental leave and flexible work arrangements to support a healthy work-life balance.
Holmesglen is a child safe and equal opportunity employer. We are dedicated to attracting, retaining and developing our people. We value diversity in our workforce and encourage people from all backgrounds, abilities, and identities to apply for roles within our organisation, including the Aboriginal and/or Torres Strait Islander community.
Here's how to apply:
Please submit your updated resume and a short cover letter with responses to the Key Selection Criteria. We commit to respond to every applicant.
For a confidential discussion regarding this role, please contact Dominic Thorsen (Student Administration Manager) at [email protected]
For further information relating to this opportunity and to view the position description, please click here.
Applications for this position close on 11:59 pm Sunday 16 August 2026.
If you require specific support to apply for this position or have any application queries, please contact the People Experience Department at [email protected] or on 03 9564 1530 and we will work with you to identify the best way to assist.
