Australian Learning and Care (ALC) is seeking a friendly, reliable and motivated Farsi-speaking Learner Support Officer to provide face-to-face support to learners attending our employment provider partner locations.
No previous RTO experience is required. Full training will be provided.
This is a great opportunity for someone who enjoys working with people, building relationships and supporting students from diverse backgrounds to stay engaged and progress through their studies.
Speaking another language is highly regarded, particularly Arabic, Farsi/Dari or other community languages.
About the Role
You will visit our employment provider partner sites twice per week, for approximately 4 hours per visit, providing face-to-face support to students completing:
- Certificate III in Business
- Certificate III in Retail
- Certificate III in Individual Support
Your role will include:
- Supporting students with accessing and navigating their online learning
- Checking in with students about their progress
- Helping students stay motivated and engaged with their studies
- Providing basic learner support and referring assessment or training questions to the appropriate trainer/assessor
- Identifying students who may need additional assistance and communicating this to the ALO team
- Supporting students from culturally and linguistically diverse backgrounds
- Building positive relationships with employment provider staff
- Assisting with student enquiries and general course information
- Creating a welcoming presence at provider sites, including organising coffees/refreshments for provider staff where appropriate
- Providing updates to the ALO team following site visits
- Learning ALO's student management systems, processes and learner support procedures
What We’re Looking For
You do not need previous experience as a Learner Support Officer. We are happy to train the right person.
About You
We are looking for someone who is approachable, organised, reliable and genuinely enjoys helping people succeed.
To be suitable for this position, you will:
- Speak Farsi fluently
- Have confident conversational and written English
- Be available to attend provider locations twice per week
- Have strong communication and interpersonal skills
- Be comfortable using computers and online learning platforms
- Be patient and confident supporting learners who may require additional assistance
- Be organised, reliable and able to work independently
- Be comfortable working with people from diverse cultural and linguistic backgrounds
Previous experience in education, employment services, community services, administration, tutoring or learner support would be highly regarded but is not essential.
Hours
Part-time / casual opportunity
Approximately 8 hours of provider-site visits per week, generally across two days, with the potential for additional hours as the role develops.
Travel between provider sites will be required.
Why Join ALC?
You’ll receive training and ongoing support to develop into the Learner Support Officer role while gaining hands-on experience within the vocational education and training sector.
You’ll play an important part in helping students remain engaged, overcome barriers and successfully progress through their qualification.
Interested?
Send through your resume and a short introduction telling us why you would be a good fit for the role, including any additional languages you speak.
Australian Learning and Care (ALC)
Pay: $30.00 – $40.00 per hour
Work Location: In person
