Help shape Australia's response to scams and protect consumers nationwide.
Scams are one of the fastest-growing threats facing Australians. At AFCA, we're playing a critical role in delivering the new Scams External Dispute Resolution (EDR) Program under the Scams Prevention Framework (SPF) and we're seeking a highly experienced Telecommunications Industry Lead to help shape this important work.
This is a rare opportunity for a telecommunications expert to influence how industries, regulators and consumer protection bodies work together to prevent harm, resolve disputes fairly, and strengthen Australia's resilience against scams.
Why this role matters
Telecommunications channels sit at the centre of many scam activities, from SMS phishing and voice spoofing to SIM swapping and emerging technologies. As the Telecommunications Industry Lead, you'll provide the specialist expertise that helps AFCA design and implement an effective dispute resolution framework that addresses these risks and delivers better outcomes for consumers.
You will work across industry sectors, government, regulators, consumer groups and internal stakeholders to ensure telecommunications considerations are embedded into AFCA's approach to scam-related complaints and dispute resolution.
What you'll be doing
In this highly visible role, you will:
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Lead telecommunications components of AFCA's Scams EDR Program.
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Provide expert advice on telecommunications networks, technologies, systems and regulatory frameworks.
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Analyse scam typologies involving telecommunications channels, including SMS, voice, number spoofing and SIM swapping.
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Identify systemic vulnerabilities and contribute to risk mitigation strategies.
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Engage with telecommunications providers, industry associations and regulators including ACMA, ACCC and ASIC.
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Contribute to the development of dispute resolution approaches, frameworks, guidance and operational processes.
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Monitor emerging regulatory developments, industry standards and technological changes.
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Develop training, knowledge resources and public awareness initiatives.
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Represent AFCA in cross-sector working groups, consultations and industry forums.
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Influence meaningful change that strengthens consumer protections across Australia.
