- APS Level 6
- $101,679 to $114,709 per annum
- Woden ACT, Sydney NSW, Brisbane QLD, Hobart TAS, Melbourne VIC
As an APS 6 Senior Case Manager in the People Management team, you will play a pivotal role in delivering high-quality, end-to-end case management across a diverse and complex workload. Working in a fast-paced and collaborative environment, you will lead sensitive matters including performance management, Code of Conduct investigations, Reviews of Action and complaint processes. This role offers a unique opportunity to contribute to fair, consistent and compliant people management practices that support both organisational outcomes and employee wellbeing.
What you’ll do:
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Engage, advise and support managers and employees at all levels to identify and address performance, behaviour, attendance and conduct matters.
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Manage end to end formal processes such as; Code of Conduct investigations, Primary Reviews of Action, complaint investigations and Formal Underperformance Processes.
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Provide strategic and trusted advice to managers and employees in line with relevant departmental policies and procedures.
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Provide effective case management within APS employment and legislative frameworks.
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Foster trust and respect in the workplace, while applying sound judgement and resilience.
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Work collaboratively to build and sustain productive working relationships with stakeholders.
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Prepare sensitive and complex written material, including reports and briefings.
