You see the big picture, you’ve always worked on a grand scale, and now you’re ready to re-focus on grand impact.
You're ready to help shape our narrative. Your expertise will amplify the impact of initiatives, foster public trust and ensure our stakeholders are engaged and empowered by what we do.
In this role, you'll:
Working as part of the Operations Communicatons team within Operations Management branch you will oversee the operational delivery of real-time communications services within the Transport Management Centre (TMC), ensuring accurate, timely and coordinated information is provided across all modes to the travelling public, media, and key stakeholders.
In this newly created leadership role you will support operational readiness and service continuity in a 24/7 environment through the effective coordination of communication responses during incidents, events, and planned transport operations. You will be responsible for managing the escalation of operational issues and the prevention of safety and fatigue hazards.
You will be responsible for coordinating the implementation of communication strategies and operational plans and provide direction as a trusted subject matter expert in real-time operational communication.
This is a permanent role, predominantly based on-site at Everleigh.
For more information on this position and business unit, view the role description and information pack.
About you
You are a strong people leader with demonstrated experience in managing operational communications or operations within a transport, logistics, or large-scale customer service environment.
Your operational awareness will ensure you have proven ability to lead operational teams in high-pressure, time-critical settings and strong stakeholder engagement and communication skills, with the ability to translate complex operational information into clear, timely public messaging.
You also have strong written/verbal communication skills with extensive experience in communications or media to understand the communications plan and strategy that is required around a complex operational situation.
Tertiary qualifications in Communication, Journalism or a similar discipline or equivalent experience is essential.
Who we are
Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.
Join us
Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers.
This is an in-person, on-site role.
Applications close 11:59 PM Wednesday, 24th June 2026.
Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal People or Supporting People with Disability for more information or speak to your talent team member to arrange any adjustments to how you interact with us.
Learn more about how to apply via Our recruitment process | Transport for NSW
