Being in a business support role at Australia Post means helping our people deliver for every Australian. Just like our Posties, you’re still the people behind every parcel. Whatever your team or role, you’re helping grow our people, grow our business and making a lasting impact on the Australian community. You’ll find a culture of connection in our great people and the flexibility to balance work with life outside of it.
About the opportunity
As an Operations Clerk, you'll play a key role in supporting the StarTrack operations team to ensure freight moves efficiently and customers receive the service they expect. Working closely with drivers, operational leaders, customers and internal stakeholders, you'll help coordinate daily activities, resolve enquiries and maintain accurate records that keep our operation running smoothly. Success in this role comes from your ability to stay organised, communicate effectively and manage competing priorities in a fast-paced environment.
This role is offered on a permanent basis, working 30 hours per week, Monday to Thursday from 8:30am to 4:36pm.
Pay rate is $31.70 per hour plus 12% superannuation and other leave benefits.
You'll also
- Support the day-to-day administration and coordination of freight movements across the operation.
- Track freight and investigate delivery information by liaising with drivers and operational teams.
- Respond to enquiries from internal and external stakeholders, providing timely updates and solutions.
- Maintain accurate records and complete operational tasks efficiently to support service performance and customer outcomes.
About you
You're a proactive and organised individual who enjoys working as part of a team and building positive relationships with a variety of stakeholders. You thrive in a fast-paced environment, bring a customer-focused mindset to your work, and take pride in delivering accurate, reliable support that helps keep operations running safely and effectively.
You'll also
- Have strong communication skills and the ability to work respectfully with drivers, supervisors, customers and colleagues.
- Be confident using computers and possess intermediate-level experience across the Microsoft Office Suite, including Excel, Word and Outlook.
- Demonstrate sound analytical and problem-solving skills, with the ability to prioritise tasks and meet deadlines.
- Be physically capable of lifting up to 30kg, with fitness requirements assessed through a pre-employment medical.
What else is in it for you?
- Work in a modern facility with a safe, inclusive and supportive team environment.
- Access opportunities for growth and development through a culture built on trust, inclusivity, empowerment and safety.
- Receive a supplied uniform, onsite parking and enjoy regular team events, BBQs and a positive workplace culture.
All walks, one route
At Australia Post, we acknowledge the Traditional Custodians of the land on which we operate, live and gather as employees.
It takes a lot of us to deliver for every Australian, and it's important to us that our people behind the parcels reflect the people receiving them. We come from all walks of life. Different backgrounds, different ages, different genders, different sexualities and different abilities, but we all believe in the same purpose.
We welcome people of all ages, genders and backgrounds, including Aboriginal and Torres Strait Islander peoples, people with disability, LGBTQIA+ communities and refugees. We're a Disability Confident Recruiter, committed to making our hiring process and workplace inclusive and barrier-free. We're also working hard to remove bias and build a gender-equitable experience for everyone who joins us.
If you've got questions about accessibility, reach out to our Diversity & Inclusion team at [email protected].
