We are seeking a friendly, professional, and organised Medical Receptionist to join our busy medical practice. As the first point of contact for patients, you will play a vital role in providing exceptional customer service while supporting the smooth day-to-day operation of the practice.
Experience using Best Practice medical software is preferred but not essential, as training will be provided to the right candidate.
Key Responsibilities
- Greet patients in a warm and professional manner.
- Manage appointment bookings, cancellations, and recalls.
- Answer and direct incoming telephone calls.
- Process patient registrations and update patient records.
- Use Best Practice software to manage appointments and patient information (training provided if required).
- Process Medicare claims, EFTPOS payments, and billing.
- Maintain accurate patient records and ensure confidentiality is upheld.
- Liaise with doctors, nurses, allied health professionals, and external providers.
- Respond to patient enquiries in person, by phone, and via email.
- Assist with general administrative duties, including filing, scanning, and correspondence.
- Maintain a clean, welcoming, and organised reception area.
Skills and ExperienceEssential
- Excellent communication and interpersonal skills.
- Strong customer service focus with a caring and professional manner.
- Excellent organisational and time management skills.
- Ability to multitask and work efficiently in a fast-paced environment.
- High level of attention to detail.
- Strong computer literacy and willingness to learn new systems.
- Ability to work independently and as part of a team.
Preferred
- Previous experience in a medical reception or healthcare administration role.
- Experience using Best Practice medical software (preferred but not essential).
- Knowledge of Medicare billing and private billing processes.
Personal Attributes
- Friendly, compassionate, and patient-focused.
- Reliable, punctual, and trustworthy.
- Professional presentation and positive attitude.
- Ability to maintain confidentiality and exercise discretion.
- Flexible and adaptable to changing priorities.
What We Offer
- Supportive and friendly team environment.
- Training and ongoing development opportunities.
- Opportunity to develop skills in a busy and rewarding healthcare setting.
- Competitive remuneration based on experience.
If you are passionate about delivering excellent patient care through outstanding administrative support, we would love to hear from you.
Pay: $29.11 – $35.00 per hour
Work Location: In person
