Make a real impact in your community
- Help shape the future of one of Sydney’s most vibrant and diverse communities
- Join a forward-thinking, innovative local council
- Lead meaningful improvements that enhance services and customer experience
- Work collaboratively to deliver smarter, data-driven outcomes
About City of Ryde
Located just 12km from the Sydney CBD, the City of Ryde is a dynamic and growing community of around 130,000 people. We’re home to a thriving business hub including Macquarie Park, leading hospitals, a major university, and over 13,000 local businesses—all surrounded by beautiful natural spaces, parks, and waterways.
At City of Ryde, we’re passionate about innovation, sustainability, and delivering exceptional experiences for our community. We know our people are key to that success, which is why we offer flexible work options, wellbeing programs, learning and development opportunities, and a strong culture of recognition.
About the Role
This is an exciting leadership opportunity for someone who enjoys making a tangible impact.
As Senior Coordinator, Business Improvement, you’ll lead initiatives that improve how we deliver services to our community. You’ll work across the organisation to identify opportunities, drive practical improvements, and embed a culture of continuous improvement and innovation.
This role combines strategy with hands-on delivery—perfect for someone who enjoys turning ideas into real outcomes.
What You’ll Be Doing
- Lead service reviews and continuous improvement initiatives
- Partner with leaders and teams to identify and deliver improvements
- Use data and insights to drive better decision-making and outcomes
- Strengthen capability in process improvement, analytics, and change management
- Embed frameworks, tools, and practices that support ongoing improvement
- Contribute to a culture of innovation, performance, and service excellence
About You
You’re a collaborative and pragmatic leader who thrives in complex environments and knows how to turn insights into action.
You bring strong experience in business improvement, service design, or organisational change, and you’re confident working with stakeholders at all levels—including senior leaders.
Most importantly, you’re passionate about improving services and making a difference for the community.
What You’ll Bring
- 5 years + experience leading business improvement initiatives in complex organisations
- Strong skills in process mapping and improvement methodologies (Lean, Six Sigma, Kaizen, etc.)
- Ability to use data and analytics to influence decisions and deliver measurable outcomes
- Excellent stakeholder engagement and communication skills
- Strong project and change management capability
- A proactive, solutions-focused mindset
Qualifications:
Tertiary qualification in Business, Commerce, IT, or a related field (or equivalent experience)
Experience in local government or the public sector is a bonus, but not essential.
Your commencing annual salary will range from $147,295.22 - $170,207.81 + Superannuation, dependent on your experience and qualifications.
What We Offer
- We value your development – helping you grow within City of Ryde
- Flexible and hybrid working arrangements
- 37.5-hour work week with a rostered day off every 3 weeks
- 18 weeks paid parental leave (eligible employees)
- Long service leave after 5 years
- Extra leave over the Christmas period
- Ongoing learning and career development opportunities
- Health and wellbeing programs, including Fitness Passport
- A supportive and inclusive workplace culture
How to Apply
Please ensure you give full answers to the online application questions, showcasing your abilities and experience. Your answers, in conjunction with your resume, will determine if you are invited to an interview.
Please note you do not need a “password” to use our on-line application system, however you have the option save and return to your application prior to the closing date. In addition to answering the online questions, this position requires you to attach your Resume to complete the application process. Please note, you are not required to submit a cover letter or a statement addressing selection criteria.
If you would like to know more, please see the position description or contact Ben Tso, Manager, Customer Experience and Business Improvement, Business Services on 0466 570 779 for a confidential discussion relating to the role. If you have any questions regarding the application process, please contact Kelly Hawkins, Talent Acquisition Specialist on 9952 8480.
Closing date: Sunday 12th July 2026 at 11:30pm
City of Ryde is committed to Equal Employment and Child Safety
