Permanent Opportunity
Lead Greenstone's UX design capability and shape exceptional customer experiences by embedding customer-centred design into every stage of product discovery and delivery.
Working closely with Product, Technology and business stakeholders, you'll lead a small team of UX designers, champion best practice design standards, and ensure design efforts are focused on delivering the greatest value for both our customers and the business.
What are we looking for?
- Proven experience as a Lead UX Designer, Senior UX Designer (with leadership responsibilities), UX Design Manager, or similar role
- Strong portfolio showcasing expertise in user-centred design, interaction design, visual design, and design systems
- Demonstrated people leadership experience, including leading, mentoring, developing and prioritising the work of a small UX team
- Ownership of discovery and prioritisation, include leading customer research, journey analysis, prototyping and usability testing, plus managing the UX pipeline, capacity and trade-offs
- Experience using data, customer insights and experimentation to inform design decisions and drive continuous improvement
- Commercial acumen with the ability to balance customer needs with business objectives and deliver commercially viable solutions
- Excellent collaboration and communication skills, with experience partnering across Product, Technology, business stakeholders and senior leaders
- Strong analytical and problem-solving skills, using customer insights and data to inform design decisions
- Passion for innovation and keeping up to date with emerging UX trends, tools and technologies
- High emotional intelligence, resilience and adaptability, with a growth mindset and the ability to influence, challenge assumptions and embrace feedback
Desirable:
- Relevant tertiary qualification in UX Design, Human-Computer Interaction, Design, or a related field, or equivalent practical experience
- Strong understanding of digital technologies and platforms to support effective product and experience design
- Experience within the insurance or financial services industry is highly regarded, with an understanding of industry trends and customer challenges
Our Promise to Our People
We are passionate about our core values of Customer First, We Care, One Team, and Results Driven, which define how we approach our work. We recognise that our colleagues are the key to our success. That's why you can expect to be rewarded for the hard work you put in through job satisfaction, career development and the fantastic range of benefits we offer:
Fantastic employee benefits including flexi days, flexible working, annual $1200 travel/parking allowance & more
- State of the art building facilities including a dedicated & subsidised on-site company café (weekly free lunch) & on-site gym
- Health & well-being initiatives and programs
- Opportunity to take part in in-house leadership & emotional intelligence workshops
- Quarterly award functions and a grand annual conference to recognise our people
- Retail discounts e.g. movie tickets, Zoo passes, live shows + more
- Morsl market (a fully automated self-serve, food and drink marketplace with a wide variety of meals, snacks and drinks)
Who We Are
Greenstone distributes insurance products under trusted brands in Australia, New Zealand and Canada. Some of our brands are Buddy, Australian Seniors, New Zealand Seniors, OneChoice, Real Insurance, SPCA Pet Insurance, North Cover, FiftyUp, Guardian and Choosi.
We are the leading distributor of direct Insurance products in the Australian insurance market. Since launching into the Financial Services sector in 2007, Greenstone has experienced a commanding volume of growth being recognised for our credible brands, customer focused values and people-driven work culture.
We are passionate about our core values, which contribute towards the positive culture that supports our employees, our customers and our community.
Location
Great central location in Norwest Business Park, Norwest, only a short walk from Norwest Metro station and also direct bus access from Parramatta and Blacktown.
Apply Now
If this role interests you, we would love to hear from you!
