Hope Island Dental Care is a family-owned and operated clinic that has been providing quality care to the Hope Island community for over 20 years. With a stunning view overlooking the marina, our clinic combines modern technology with a warm and inviting atmosphere to provide a wide range of dental services.
We believe in creating a workplace that not only values exceptional patient care but also the wellbeing and development of our staff. We are seeking a Full-Time Front Office Coordinator to join our friendly team. If you’re looking for a role that offers variety, opportunities for learning and a positive team culture, we’d love to hear from you.
The Role
- Deliver an exceptional patient experience by providing warm, professional service at all touchpoints.
- Support the smooth day-to-day operation of the practice by working collaboratively with clinicians and other team members.
- Manage and optimise the appointment schedule to maximise productivity, minimise cancellations and enable efficient use of clinical time.
- Support continuity of patient care through proactive rebooking, patient reactivation and the submission of specialist referrals.
- Maintain financial integrity by accurately processing payments and health fund claims in a timely manner.
- Contribute to the ongoing growth and success of the practice through regular tracking of key performance metrics.
- Support safe clinical care through effective instrument reprocessing and adherence to infection control and radiation safety protocols.
About You
- Proactive, organised and detail-oriented.
- Patient-focussed and empathetic.
- Strong team player and ability to work collaboratively.
- Looking for long-term growth and development.
- Minimum 1 year experience in dental administration or assisting is essential.
What We Offer
- Supportive and collaborative work environment with a small team.
- Structured training and professional development opportunities.
- Progression pathway to Clinic Coordinator / Practice Manager.
- Free on-site staff parking.
Pay: $60,000.00 – $70,000.00 per year
Benefits:
Experience:
- Dental receptionist: 1 year (Required)
Work Authorisation:
Work Location: In person
