This isn't a traditional HR role.
You'll play a leading role in defining how employee experience is delivered at CommBank through a mission-led operating model focused on outcomes rather than organisational silos.
You'll work on some of CommBank's most important employee experience challenges, collaborating with experts in AI, technology, design, analytics and workforce transformation to create experiences that help our people grow, perform, connect and thrive.
You'll have the opportunity to:
If you're excited by the opportunity to shape the future of employee experience and lead work that creates lasting impact, we'd love to hear from you.
What your role will involve
As a Delivery Lead within our People Growth team, you’ll play a critical role in turning ambitious ideas into high-quality products and experiences that make a meaningful difference for our people.
Everything we deliver has a people impact. You’ll bring a strong people experience lens to delivery, working hand in hand with our Experience Leads and multidisciplinary teams to ensure we are not only delivering on time, but creating experiences that are intuitive, valuable and deliver the outcomes we set out to achieve.
You’ll provide the delivery leadership needed to take complex, enterprise-wide initiatives from inception and design through to build, implementation, adoption and benefits realisation. Our portfolio spans people experiences, technology and increasingly AI-enabled solutions, so you’ll be comfortable bringing together experience design, UI/UX, program design, technology, change and communications into an integrated approach.
This is much more than managing a project plan. You’ll get underneath what it really takes to deliver, ask the right questions, challenge and strengthen plans, connect dependencies and create clarity and accountability across teams.
You’ll establish clear milestones and measures of success from the outset, while creating the flexibility for teams to learn, adapt and deliver at pace.
On any given day, you will
No two days will look quite the same. You could be working with an Experience Lead to shape a new people experience, getting into the detail of a technology or AI-enabled product, challenging whether a delivery plan is robust enough, resolving a critical dependency, or helping a team prepare for launch and adoption.
Partner closely with Experience Leads to translate their vision and desired people outcomes into clear and executable delivery plans.
Lead delivery across the full lifecycle, from inceptio n , experienc e and program design, UI/UX and requirements through build, testing, implementation, hypercar e , adoption and embedment.
T ranslate key milestones into the activities, dependencies, decisions and resources required to achieve them, maintaining a clear view of progress across multiple initiatives.
Bring together technology, AI, experience design, change and communications activities into cohesive delivery plans.
Identify and actively manage delivery risks, issues, dependencies and competing priorities, driving decisions and escalating where required.
To be successful in this role:
You’ll be an experienced delivery professional who thrives in complex, fast-moving environments and is passionate about turning ideas into high-quality experiences and outcomes for people.
You’ll bring 7+ years of experience delivering complex, enterprise-wide programs, products or initiatives, with demonstrated experience taking work from initial concept through to implementation, adoption and measurable outcomes.
Experience delivering significant technology-enabled transformation will be important, and experience with AI-enabled products or experiences will be highly regarded. Experience delivering employee, customer or other human-centred products and experiences would also be valuable, particularly where you have worked closely with product, experience design or UI/UX teams.
Consulting experience would be advantageous, particularly where it has developed your ability to quickly understand unfamiliar problems, bring structure to ambiguity, influence senior stakeholders and move comfortably between strategic thinking and detailed execution.
Strong end-to-end project, program or delivery management capability, including planning, prioritisation, governance, risk and dependency management.
E xperience working across multidisciplinary teams spanning business, technology, product, experience design, c hange and communications.
