Achieve Something Great
Join a dynamic and supportive team where your contribution plays a vital role in delivering safe, high-quality patient care. In this role, you will provide consistent and professional customer service through phone, email, and in-person interactions while supporting multidisciplinary clinical teams. You will be responsible for a broad range of administrative tasks, ensuring patient information is accurate, up-to-date, and accessible to authorised stakeholders. Your ability to maintain efficient records in line with State Records requirements, privacy, and confidentiality standards will be key, along with contributing to continuous improvement initiatives that enhance quality and performance across inpatient and support services.
Are You the Right Fit?
We are looking for someone who demonstrates strong organisational and time management skills, with the ability to manage competing priorities effectively. You are confident using computer systems and electronic databases to achieve outcomes, and you value teamwork, building positive working relationships across all levels of the organisation. A commitment to upholding SWSLHD Core Values, the NSW Health Code of Conduct, and cultural respect is essential. If you are proactive, detail-oriented, and committed to workplace health and safety while delivering excellent service, this could be the perfect opportunity for you to make a meaningful impact.
Selection Criteria
To help us assess your suitability for the role, please tell us as much as you can about yourself in response to the questions below.
- Can you describe a situation where you provided customer service to people from culturally and linguistically diverse (CALD) backgrounds and had to manage conflict or challenging behaviour? What approach did you take and what was the outcome?
Tell us about a time when you had to manage competing priorities while working with multiple systems or processes. How did you ensure accuracy, meet deadlines, and maintain effective communication with stakeholders?
If you’d like more details, we’re here to help.
More Than Just a Job – Why Work With Us?
Financial Perks
12% superannuation
Salary packaging and novated leasing via Smart Salary
Annual leave with 17.5% leave loading (for full-time and part-time staff)
One extra day off each month for full-time employees
Work-Life Balance
Flexible work options, including hybrid and varied hours (depending on the role)
Paid maternity and parental leave
Generous leave options like long service and carers leave
Grow Your Career
Access to learning opportunities through our dedicated Education and Organisational Development team, who support staff with training, workshops, and career development programs.
Health & Wellbeing
Discounted gym membership through Fitness Passport
Free and confidential support for staff and their families via our Staff Wellbeing and Support Service (EAP)
Wellbeing programs that promote mental health, resilience, and balance
Additional Information
Temporary Positions
Temporary visa holders may be considered if no suitable citizen or permanent resident is found.
For fixed-term or temporary contracts, there may be opportunities for ongoing permanent employment, subject to policy and organisational requirements.
Vaccination Requirements
Child Safe Employment
South Western Sydney Local Health District is dedicated to fostering a child-safe environment that respects and upholds the rights of children and young people, aligned with NSW Health’s commitment to implementing the Child Safe Standards. We aim to ensure that children and young people feel safe, supported, and included in their care. All current and prospective staff are expected to prioritise the safety, welfare, and well-being of children and young people, actively working to protect them from harm and abuse.
