Job no: 942122
Work type: Full time
Location: Adelaide CBD
Categories: Customer service, Call centre
Central Adelaide Local Health Network
Statewide – SA Pathology
ASO4 $79,432 to $83,266 p.a.+ Superannuation & Salary Sacrifice Benefits
SA, Adelaide 5000
Full Time, Temporary Role until August 2027
About the role
Join SA Pathology as a Call Centre Supervisor and lead a dedicated team that plays a vital role in supporting healthcare services across South Australia. You will oversee the day-to-day operations of the Call Centre and External Sends Results Department, ensuring enquiries, results and key processes are managed efficiently while maintaining high standards of customer service and performance.
This is an exciting opportunity to combine people leadership with service improvement in a fast-paced environment. You will coach and develop staff, monitor performance against key indicators, manage workflows and build strong relationships with laboratory, business and operational teams to ensure timely, accurate and responsive service delivery.
About You
You are an experienced people leader who thrives in a customer-focused environment and enjoys developing teams, improving performance and delivering outstanding service outcomes.
- Lead, coach and develop high-performing customer service teams
- Manage workflows, KPIs and competing priorities with confidence
- Build positive relationships through strong communication skills
- Use data, reporting and problem solving to drive improvements
- Deliver exceptional service while maintaining confidentiality
About us
Statewide Clinical Support Services (SCSS) is a unique public healthcare organisation that serves health consumers and provides specialist clinical services to the health system in South Australia. SCSS encompasses BreastScreen SA, SA Dental, SA Medical Imaging, SA Pathology, and SA Pharmacy. Come and work with us to improve the health and well-being of South Australians, across all age groups and at any time of their life or health need.
What we offer
Salary Benefits: Enjoy flexible salary packaging options, including up to $9,010 each FBT year for living expenses (such as mortgage, rent, utilities and groceries) plus an additional $2,650 for meal and entertainment expenses.
Annual Leave: Enjoy paid recreation leave for essential rejuvenation, with leave loading applied.
Health and Fitness Benefits: Access to Fitness Passport, a discounted workplace health and fitness program for you and your family, plus an annual voluntary flu vaccination to support your wellbeing.
Employee Assistance Program: Confidential counselling and support services for you and your family via our Employee Assistance Program.
Diversity and inclusion:
Statewide supports and fosters a culture in which employees feel they belong and feel safe at work. The culture aims to encourage all people to use their talents and to be valued and rewarded for their contributions.
Aboriginal and Torres Strait Islander applicants are encouraged to apply.
Application Information:
Please refer to the role description for essential educational/vocational qualifications that may be required.
Appointment will be subject to a satisfactory Criminal History Check and compliant Immunisation screening as indicated in the role description.
SA Health Services are required to implement the Addressing vaccine preventable disease: Occupational assessment, screening and vaccination policy in the workplace.
Please note that unsolicited applications from recruitment agencies or third parties will not be accepted for this position.
Job ref: 942122
Enquiries to:
Marissa Kyriacou, Call Centre Manager
Phone: 8222 3413
E-mail: [email protected]
Application Closing Date
11:55 pm, Monday 6 July 2026
Attachments
Australian applicant guidelines
International applicant guidelines
Advertised: 02 Jul 2026 Cen. Australia Standard Time
Applications close: 06 Jul 2026 Cen. Australia Standard Time
