At Ozcare, we're committed to helping older Australians live independently and confidently in their own homes. We are currently seeking a compassionate and customer-focused Client Liaison Officer to join our Sunshine Coast Aged Care at Home team in a permanent part-time capacity.
As the primary point of contact for many of our clients and their families, you will play a vital role in ensuring older Australians receive the services, support and care they need to continue living well at home.
About the Role
Reporting to the Care Partnering Lead, you will be responsible for coordinating client care and providing exceptional service throughout the client journey. You will support new and existing clients through intake, assessment, care planning, service coordination and ongoing reviews, helping to deliver a seamless and positive care experience.
Key Responsibilities
Conduct client intake conversations, telephone assessments and service enquiries
Assist with care planning, reviews and ongoing evaluation of client needs
Coordinate and schedule services to support continuity of care
Act as the primary contact for client, family and representative enquiries
Build and maintain strong relationships with clients, families and internal stakeholders
Monitor service delivery and identify changing client needs or risks
Maintain accurate records, documentation and system updates
Support onboarding processes for new clients
Contribute to quality improvement initiatives and service excellence
Ensure compliance with organisational policies, aged care standards and program requirements
About You
You are a caring and organised professional who enjoys building relationships and making a positive difference in people's lives. You thrive in a fast-paced environment, demonstrate strong attention to detail and are passionate about delivering excellent customer service.
To be successful in this role, you will have:
Experience in customer service, administration, community services or aged care
Strong interpersonal, verbal and written communication skills
The ability to build rapport and establish trust with a diverse range of clients
Excellent organisational and time management skills
Strong computer literacy and data entry skills
The ability to work both independently and collaboratively within a team
Sound problem-solving skills and a proactive approach
An understanding of community-based care services and referral pathways will be highly regarded
What We Offer
When you join Ozcare, you'll become part of an organisation that truly values its people and the important work they do every day.
Benefits include:
$39.21 - $42.43 per hour (dependent on experience)
5 weeks annual leave plus 14% leave loading
Optional salary packaging up to $15,900, Novated Leases + $2,650 Meal Entertainment Card
Private Health Insurance discounts
Uniform and laundry allowance
Employee Assistance Program
Ongoing learning, development and support
The opportunity to make a meaningful impact in your local community
Requirements
Why Ozcare?
At Ozcare, our people are at the heart of everything we do. We are proud to support older Australians to live independently, safely and with dignity in their own homes. If you're passionate about delivering outstanding client care and want to work for an organisation that values compassion, respect, integrity and empathy, we'd love to hear from you.
Welcoming All
Ozcare is committed to creating a diverse, inclusive and supportive workplace. We welcome applications from people of all backgrounds, cultures, identities and experiences. We strongly encourage First Nations peoples to apply.
