Position Summary
The Customer Service & Billing Coordinator will be responsible for coordinating billing related operational data and supporting the end-to-end invoicing process for the Key account across RDC operations, transport, distribution and ad-hoc service activities.
This role acts as a key coordination point between operations teams and the customer to ensure invoices are prepared accurately and issued in a timely manner in accordance with agreed billing cycles and customer requirements.
The role is operational and customer-service focused and does not perform accounting or financial reporting functions.
Additional Position Context
As this is a newly established role supporting a developing operational project, certain responsibilities and workflows may continue to evolve during the implementation and stabilisation phase of the Key account.
The successful candidate is expected to demonstrate flexibility and adaptability in supporting operational and customer billing requirements as business processes continue to develop.
Key Responsibilities
Billing Coordination
- Coordinate and consolidate billing data across RDC, transport, distribution and ad-hoc operational activities
- Support timely and accurate invoice preparation in accordance with agreed billing cycles
- Verify operational records and supporting documents prior to invoicing
- Track billing milestones and ensure all services are captured correctly
- Ensure all billing information and supporting operational records comply with Key Account’s invoicing requirements, payment templates and supporting documentation standards
Cross-functional Coordination
- Liaise closely with RDC operations, transport teams and customer service teams to obtain operational information required for billing
- Coordinate with internal stakeholders to resolve billing discrepancies or missing operational data
- Follow up outstanding operational confirmations to avoid billing delays
- Coordinate operational data through WMS, TMS and related operational systems to support accurate invoice preparation
- Maintain VIN-level operational tracking and supporting records where required
Customer Support & Special Billing Requests
- Support customer-specific billing requirements and reporting formats
- Coordinate special budget approval requests, including pre-approved overtime, weekend operations and exceptional service activities
- Maintain accurate records of customer approvals and operational exceptions
Reporting & Administration
- Maintain billing trackers and operational billing records
- Assist with customer billing enquiries relating to operational activities
- Support continuous improvement of billing coordination processes
Other Duties
- Perform other operational coordination and customer service support duties as reasonably required by the business
Pay: $70,000.00 – $75,000.00 per year
Work Location: In person
