About Pearl Home Care:
Pearl Home Care is a trusted provider of in-home aged care and disability support services, committed to helping people live independently in the comfort of their own homes.
Our team is passionate about delivering compassionate, person-centred care while building meaningful relationships with our clients, their families, and our support workers. As we continue to grow, we are looking for an organised and motivated Scheduler / Client Services Administrator to become an integral part of our team.
About the Role:
This is a full-time office-based position where you'll play a key role in coordinating our care and support services. You will be responsible for scheduling support workers, providing exceptional customer service, supporting recruitment, and assisting with the day-to-day administration of the business.
This role requires excellent communication, strong organisational skills, and the ability to manage multiple priorities while maintaining a high level of professionalism and compassion.
Key Responsibilities
- Coordinate and manage daily schedules for support workers and care staff
- Match clients with suitable carers based on their individual needs and preferences
- Manage staff rosters, leave requests and shift changes
- Respond to client, family and stakeholder enquiries via phone and email
- Liaise with clients, support coordinators, hospitals and healthcare professionals
- Recruit, interview and onboard new support workers
- Maintain accurate client and employee records
- Assist with payroll preparation and administrative tasks
- Ensure compliance documentation is current and up to date
- Support incident reporting and quality assurance processes
- Assist with client intake, service agreements and care commencement
- Provide general administrative support to the management team
- Contribute to the smooth day-to-day operation of the business
About You:
To be successful in this role, you will have:
- Previous experience in administration, scheduling or rostering (healthcare or community services experience highly regarded)
- Excellent organisational and time management skills
- Strong communication and interpersonal skills
- Outstanding customer service and telephone manner
- The ability to multitask and prioritise competing deadlines
- High attention to detail and accuracy
- Proficiency in Microsoft Office and computer-based systems
- A proactive, positive and solution-focused attitude
- The ability to work independently while contributing to a supportive team environment
Experience within Aged Care, Home Care Packages, NDIS or Community Services will be highly regarded but is not essential.
Why Join Pearl Home Care?
- Full-time, permanent position
- Monday to Friday office hours
- Supportive and collaborative team environment
- Ongoing training and professional development opportunities
- Competitive salary based on experience
- Opportunity for career progression within a growing organisation
- Make a meaningful difference in the lives of older Australians and people living with disability every day
Location: Joondalup, Perth WA
Work Location: In person
Apply Now!
If you're passionate about providing exceptional service and enjoy working in a fast-paced, people-focused environment, we'd love to hear from you.
Please submit your resume along with a cover letter outlining your experience, availability, and why you'd be a great addition to the Pearl Home Care team.
Job Type: Casual
Pay: From $38.00 per hour
Licence/Certification:
- First Aid Certification (Required)
- National Police Certificate (Required)
- Driver Licence (Required)
Work Authorisation:
Work Location: In person
