- Business Enabling Services Group / Enterprise Systems and Services (BES) Division / Digital Services (BES/ESaS) Branch
- Executive Level 1 ($131,199 - $158,879) | Ongoing | Full-time
- Canberra, ACT
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ABOUT THE BRANCH
The Digital Services Branch manages the ICT systems that support the SDO-ERP and PEMS platforms, delivering corporate services to client agencies and parliamentarians. The branch is responsible for the development, maintenance and support of these systems, as well as the department's Service Management and Robotic Process Automation (RPA) capabilities.
This role is within the Service Optimisation Section, a multidisciplinary team responsible for designing, developing and supporting digital solutions using the ServiceNow platform for the SDO Portal and the Blue Prism platform for RPA.
The section administers and manages these critical platforms, providing reliable, secure and user-focused services to approximately 14,000 employees across the department and shared service client agencies. Responsibilities include platform sustainment, continuous improvement, scalability, governance, compliance and alignment with departmental digital objectives and broader Australian Government digital standards.
ABOUT THE OPPORTUNITY
The Service Optimisation Team Lead supports the EL2 Director, Digital Service Optimisation, in driving strategic delivery, performance oversight and data-informed decision-making across the ServiceNow platform and Robotic Process Automation (RPA) capability.
DETAILED VACANCY INFORMATION
For detailed information about this role, including the job specific capabilities, please refer to the downloadable vacancy pack, which can be accessed by clicking the hyperlink at the bottom of this page.
ELIGIBILITY ADVICE & CANDIDATE NOTES
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Under section 22(8) of the Public Service Act 1999, employees must be Australian citizens to be employed in the Australian Public Service (APS) unless the Agency Head has agreed otherwise, in writing.
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Successful applicants will be required to undergo the process to obtain and maintain, or continue to hold the required security clearance level for the role as indicated in the downloadable job pack. All Finance staff are required to have a minimum baseline security clearance prior to commencement.
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We encourage and welcome applications from Aboriginal and Torres Strait Islander peoples, people with Disability, LGBTQI+ people, people from culturally and linguistically diverse backgrounds and mature aged people.
CONTACT INFORMATION
- For specific questions relating to this job vacancy (including requests for adjustments), please refer to the details on the contact officer located in the downloadable job pack.
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We can provide adjustments, including alternate formats of the application form, to the recruitment process for candidates including individuals with disability. If you require an adjustment to be made during the recruitment process (including alternate formats or have an enquiry about the support provided, please contact the Recruitment team via [email protected] or call (02) 6215 1717 between 8:30am - 5:00pm AEST Monday to Friday.
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For questions relating to the online lodgement of your application, please email the Recruitment team via [email protected] or call (02) 6215 1717 between 8:30am - 5:00pm AEST Monday to Friday.
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