Lead customer protection capabilities across identity, authentication, behavioural intelligence, payments risk and fraud prevention.
See yourself in our team:
At Unloan , we’re reimagining what home loans should be: simple, fast, and customer-first.
We’re looking for a Senior Product Owner – Customer Identity and Safety to shape how Unloan protects customers across every critical digital interaction. This is a direction-setting role with real impact: ensuring customers can access and manage their home loan safely, seamlessly and with confidence.
You and your team will help create a trusted, secure and low-friction home loan experience where protection is embedded into every critical customer interaction — from authentication and profile management through to payments, behavioural risk detection and fraud response.
As Senior Product Owner – Customer Identity and Safety , you’ll own the customer protection capabilities that keep Unloan safe, trusted and easy to use. Your team will ensure Unloan’s authentication processes, identity controls, profile management features, behavioural intelligence, payments protections and risk posture work together to prevent financial harm before it occurs. You’ll lead a cross-functional team that balances customer experience, security, fraud prevention, compliance and operational effectiveness — embedding protection into the moments that matter most without creating unnecessary friction for genuine customers.
As Senior Product Owner – Customer Identity and Safety, you’ll lead a cross-functional team responsible for Unloan’s layered customer protection ecosystem, including:
Maturing a layered protection ecosystem across authentication, identity controls, profile management, behavioural intelligence, payments protection and fraud operations.
Partnering with risk, fraud, cyber, legal, compliance, operations, data and technology teams to deliver safe, compliant and scalable outcomes.
You’ll set the strategy, prioritise the work, and lead talented product, technology, risk, fraud, operations and data specialists to deliver protections that are simple, compliant and genuinely helpful for customers.
What you’ll be accountable for
We are interested in hearing from people who have:
Proven product leadership experience in digital identity, authentication, fraud prevention, financial crime, cyber safety, payments risk or adjacent customer protection domains.
Excellent stakeholder management across product, technology, risk, fraud, cyber, legal, compliance and operations.
Working with us:
Whether you’re passionate about customer service, driven by data, or called by creativity, a career with us is for you.
We support our people with the flexibility to balance where work is done with at least half their time connecting in office. We also have many other flexible working options available including changing start and finish times, part-time arrangements and job share to name a few.
Our people bring their diverse backgrounds and unique perspectives to build a respectful, inclusive, and flexible workplace with flexible work locations. We’re looking for people who truly live our values: Care, Courage and Commitment and we’ll offer you great opportunities to develop your career with us.
If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.
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