If you thrive on building genuine connections with customers and take pride in keeping things running smoothly behind the scenes, this Service Advisor role at Ferarri Newstead could be exactly what you have been looking for.
About the role:
As the link between customers and the workshop team, you will play a central role in delivering a service experience that keeps clients coming back.
Your day-to-day will include:
- Greeting customers and accurately capturing their vehicle service needs, so every job is set up for success before it reaches the technicians
- Preparing and presenting service quotes with clarity, giving customers confidence in the work being done
- Coordinating job progress throughout the day and keeping customers informed at every stage
- Upselling recommended services where relevant, building your product knowledge and contributing directly to the dealership's results
- Managing vehicle handovers with care, ensuring customers leave satisfied and informed
- Working closely with technicians and parts staff, giving you a broad view of how a high-performing service department operates
About You:
You bring a customer-first mindset and the communication skills to match, whether you are explaining a repair order or managing a busy service lane.
More about you:
- Previous experience in a Service Advisor or similar customer-facing automotive role
- Comfort working with dealer management systems to process bookings and job cards accurately
- A valid driver's licence, as moving vehicles around the dealership is part of the role
- Strong organisational skills that allow you to manage multiple customers and jobs simultaneously without losing attention to detail
- A collaborative approach that earns trust from both customers and workshop colleagues
- Genuine interest in the automotive industry, which helps you speak confidently about vehicles and services
The benefits:
Frizelle Sunshine Automotive offers a stable, supportive environment where your contribution is recognised and your career can grow alongside a well-established Queensland dealer group.
Benefits include:
- A permanent, full-time position providing genuine long-term stability
- Access to ongoing training and manufacturer support to keep your skills current
- A team culture built on respect, shared expertise, and getting results together
- Staff discounts across vehicle purchases and servicing
- The backing of a large, Australian-owned automotive group with multiple locations across Queensland
If you are looking for an opportunity to work with an iconic brand, build lasting client relationships, we would like to hear from you.
Join Ferrari Brisbane and become part of a team dedicated to delivering excellence at every stage of the ownership experience.
