Operations Manager
- Based in Wallsend, Newcastle
- Work in an industry leading, person-centred social care organisation
- Generous NFP salary packaging available (up to $15,900/annum)
- Birthday Leave | 5 weeks annual leave after 2 years of service!
We Are Key Assets Australia
Key Assets is a leading not-for-profit, children, family and community services agency, founded in Australia in 2007. We provide foster care and family services. Operating across all states, the ACT and Norfolk Island, our purpose is to achieve positive and lasting outcomes for children, families, and communities. To achieve that, we need people like you!
We pride ourselves on being inclusive and embrace and celebrate the diversity of all people within our communities. Our diversity helps us provide the best support possible to carers, families, children and young people and all of our external stakeholders.
A little about the role
As the Operations Manager, you will effectively develop, manage and promote the fostering service within NSW in line with regulatory requirements and Key Assets’ strategic plan.
Some of the key responsibilities include:
- Ensuring that the Social Work activities of the team meet relevant legislative requirements.
- Ensuring and monitoring compliance in relation to Case Plans, Placement Agreements, and Foster Carer Reviews, taking appropriate action where shortfalls are identified.
- Provide line management to Team Managers and any other relevant staff as required.
- Monitor the continued suitability and competence of Foster Carers, ensuring they provide a safe, healthy, nurturing and learning environment for children/young people.
- Observe and implement, as appropriate, child protection, safeguarding procedures and inform the Assistant Director and/or State Director immediately of any child protection, safeguarding concerns or reportable conduct issues.
- Participate in negotiations between Key Assets and the Department to ensure that each child or young person placed is carefully matched with a Foster Carer capable of meeting their needs.
- Attend and represent Key Assets New South Wales at external forums, meetings and Community Services’ planning meetings.
- Assist in managing the agreed annual operational budget.
The base salary for this position is $135,343.00 - $140,674.04 per annum + super + vehicle & fuel card + salary packaging options up to $15,900 per annum. This position is full-time, ongoing.
About you
To be successful in this role, you will come with:
- A recognised qualification in Social Work or equivalent.
- Prior experience with family placement or children’s services in a management capacity.
- At least 5 years’ experience working directly with children and young people in the care system.
- A comprehensive working knowledge of all relevant legislation pertaining to children’s services.
- The ability to communicate at all levels, influence, engage, negotiate, mediate and build effective relationships with a wide variety of stakeholders.
My Key Assets
The health and wellbeing of our people is at the core of our employee and client experience. All employee offerings are intentionally curated with care, allowing you to bring your best self to work, every day. Knowledge sharing, ongoing learning and development, engagement and recognition are key pillars in our culture and values.
- Work-Life Balance: We are well equipped to support a hybrid approach to the future of work and have developed a flexible work framework to support these arrangements. We understand that work-life balance is important and accommodate flexibility for team members wherever possible. Flexible, family-friendly working arrangements and remote work – just ask us!
- Health and Wellbeing: We promote health and wellbeing for our people, just like we would for the children, families and communities we serve. We provide discounted health insurance memberships, confidential counselling services and offer 5 weeks’ of annual leave after 2 years’ continuous service with us!
- Professional Development: We provide both digital eLearning and ongoing face to face training as well as an online library. Your continual professional development is always top of our priority list - you’ll have access to apply to our Annual Learning fund for subsidised professional development opportunities!
- Salary Packaging: part of your wage is paid tax free each pay, saving thousands in tax each year!
The fine print
- Applications close: 14 July 2026
- For further information, please contact Carmen Fife, Assistant Director at [email protected].
- Successful candidates will be required to undergo a National Police Check and hold (or be willing obtain) a valid Working with Children Check.
- Valid driver licence and travel between sites is required.
If you are seeking a role in an excellent, innovative, and supportive team, in a growing organisation, we would love to hear from you. Click Apply today!
Key Assets Australia is committed to Equal Opportunity, ethical practice and the principles of cultural diversity and social inclusion.
Key Assets is a Child Safe organisation, committed to the safety and wellbeing of all children and young people.
While we're reviewing your application, get to know us by visiting our website and on social media at #WeAreKeyAssets.
