Who We Are
At Pepper Money, we’re dedicated to helping people succeed—whether it’s buying a family home, a dream car, developing professionally, or growing their business. We’ve become one of the largest, most trusted, and award-winning non-bank lenders in Australia and New Zealand. Over our 26 years, we’ve achieved a lot, but our proudest accomplishment is helping over half a million Australians reach their goals with our ever-expanding lending options.
The Role
At Pepper Money, we don’t just process requests, we help people succeed.
As a Servicing Support Officer, you’ll play a critical role in delivering fast, accurate and high-quality support to our customers and partners. From managing enquiries to ensuring data integrity and compliance, your work will directly impact customer outcomes and business performance.
You’ll work across teams, collaborate with a wide range of stakeholders, and flex to support where demand is highest, ensuring we consistently deliver a “best in class” experience.
Respond to customer and third‑party enquiries in a timely and professional way
Update and maintain customer credit information so it stays accurate and up to date
Support compliance tasks, including checking our processes meet regulatory requirements
About you
What we’re looking for someone that’s not afraid to work in a fast-paced role and has a keen eye for detail.
Strong attention to detail and organisational skills
Confidence working within regulatory and compliance frameworks
A proactive, adaptable mindset
A genuine passion for customer outcomes
At Pepper Money, collaboration is just as vital as your skills. Our values are the heartbeat of our success, driving everything we do:
Can Do: We think outside the box and harness the power of teamwork to achieve the extraordinary.
Balanced: We set our customers up for success, crafting win-win outcomes that are both human and profitable.
Real: We keep it honest and respect everyone, building genuine connections.
Our Benefits
At Pepper, we're dedicated to making this a fantastic place to work and supporting you every step of the way. Enjoy a values-driven, diverse environment with a leadership team that inspires success and a culture that rewards excellence. We're always finding new ways to make Pepper a place for everyone:
Development: a full suite of development opportunities and a great team to learn from
Recognition: Celebrate efforts with our Spice Reward and Recognition Program and diversity through our DE&I initiatives
Flexibility: Embrace our hybrid working model, flexible parental leave policies and purchased leave options
Health and Wealth: Free gym membership, discounted health insurance policies, novated leasing and staff loan rates to manage your mind, body and wallet!
Referral Bonus: Earn $2000 for referring great people.
If this role sounds like it’s for you and you have experience in tackling some of the day-to-day tasks, we want to hear from you.
For more information on Pepper visit www.peppermoney.com.au .
Pepper is proud of our inclusive and diverse workplace that we have built over the last 26 years. Diversity is embedded in our people practices, the way we communicate and connect with each other, and it is recognised throughout our values.
