A great lifestyle in a treasured environment, this is life at PSC!
The opportunity
As a newly created position within the structure, our Corporate Applications team are seeking a Support Analyst to administer and maintain Councils Microsoft 365 platform (including SharePoint, Power Platform, Copilot, Teams and Purview).
A core focus of the role is to actively support Council’s strategy to expand the use of Microsoft applications across the organisation, leveraging the M365 licensing to enhance Council workflows, improve user experience and unlock productivity through SharePoint, the Power Platform and Copilot. Teams and OneDrive are in scope where they integrate with MyPort and SharePoint functionality, but Teams calling and meetings, personal OneDrive and Exchange-linked functions remain with ICT Operations.
The position reports directly to the Corporate Applications Lead and works under the technical direction of the relevant Product Owners (M365 Product Owner for SharePoint and Microsoft 365 platforms) for platform design and escalation. The role is Council's primary point of contact for day-to-day M365 operations and user support within the Corporate Applications and Data team.
Success in this role will come with strong problem solving skills and an ability to think outside of the box when working within Power Platform and Purview.
Main Corporate Systems supported:-
- Microsoft 365 platform including SharePoint, Power Platform, Copilot, Purview and Teams/OneDrive where integrated with SharePoint and MyPort
- Civica’s “Authority” suite of applications
- OpenText Content Manager
- GIS ESRI
- This is a permanent opportunity – working full-time 35 hours / week + access to a flexible working arrangement
- Base Salary Range: $90,888 to $106,927 pa based on 35 hours / week + 12% superannuation + retention allowance
- You will be working from PSC Administration Building, Raymond Terrace
A full list of the key responsibilities for this role are listed within the position description here – view the position description.
We’re all about putting the right people, in the right role! Here’s what we’re looking for:
- Demonstrated specialist expertise in technical support of Microsoft 365 in a corporate environment, including SharePoint, Teams and OneDrive integration with SharePoint, M365 groups and tenant-level configuration.
- Demonstrated experience supporting business users across enterprise corporate applications, including incident investigation, escalation and resolution within agreed service levels.
- Demonstrated ability to deliver technical services in a customer-focussed manner.
This is life at PSC!
- Work/Life balance with generous leave entitlements, flexible work options and leave in lieu
- Long service leave when you’ve been with us for just over 5 years
- Health & Wellbeing leave to recharge when you need it
- Industry leading Paid Parental Leave accessible for all employees – regardless of how you became a parent, we offer 14 weeks that can be taken within 2 years from the birth, adoption, or long-term foster care of your child.
- PSCare Day available to all employees to take in addition to your regular leave entitlements
- Confidential support (including mental health) through our employee assistance program
- Award winning health and wellbeing program PSCare, Workers Health Initiative with access to a broad range of gyms in the area, and discounted health insurance
- Free parking on site and a convenient local shopping centre
- Coffee and food to keep you sustained at our on-site café
- And lots more…
Enough about us, we want to hear about you! So tell us about…
- Why you want this role and how it aligns with your career goals?
- Provide an example of where you were able to address a problem within the business using Microsoft Power Platform. How did your solution help improve the situation?
Ready to Apply? Here’s what you need to know
Applications Close: Midnight, Sunday, 16 August 2026
Contact: Liz Curran, Corporate Applications Lead, on (02) 4988 0223
For information on our recruitment process, and what we look for in an application, please visit our Careers page on our website for ‘How to Apply’
To complete your online application, you will be asked to upload a copy of your resume and provide responses to questions which are based on the criteria listed in the Position Description and our organisation Values
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