The Chemist Warehouse online dispensary at Chermside and call centre at Eagle Farm is a vital part of this dynamic network, supporting over 1.5 million customers each week with prescription advice and pharmacy services – all delivered over the phone or online. If you're a qualified pharmacist looking to step into a non-dispensing, customer-focused role, this could be the opportunity you’ve been waiting for.
Why join us?
- No face-to-face customer contact – work in a focused, professional environment
- Full-time hours with flexible scheduling
- Minimal dispensing – ideal for pharmacists seeking a new direction
- Supportive and close-knit team based in Chermside and Eagle Farm, QLD
- Ongoing training including drug access program support
- Attractive staff discounts across all our luxury and everyday brands
- Professional development opportunities
- Free flu vaccinations and access to EAP (Employee Assistance Program)
About the role
As a pharmacist in the Chemist Warehouse call centre, you’ll support our online customers by providing expert medication advice and professional service — all without the need for face-to-face interaction. You’ll work in a team of like-minded pharmacists, committed to accuracy, efficiency, and compassionate care.
Key responsibilities include:
- Responding to inbound calls and emails relating to:
- Prescription medications, dosages, side effects and interactions
- Stock availability and general order queries
- Supporting customers in navigating our website and online ordering process
- Assisting with prescription verification and resolving medication-related queries
- Participating in drug access programs, including:
- Counselling
- Patient contact
- Pharmacovigilance reporting (training provided)
- Communicating clearly and empathetically to support customer needs
- Ensuring high standards of compliance and service across all interactions
