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Multicultural Liaison Officer – CACH-Refugee Health Team
Salary: HSO Level G3 $80,812 - $87,549 p.a. pro rata
Location: Midland
Unit/Division: Child and Adolescent Community Health > CACH Refugee Health Team
Work Type: Fixed Term - Full Time, Fixed Term - Part Time
Position No: 00020714
Closing Date: 2026-07-09 4:00 PM
Provide compassionate care and support refugee children and families to build healthy futures in WA.
Vacancy Reference No. 734680
We currently have 1 fixed term full time position until 31 December 2026 with possibility of extension/s and or permanency. Part time (0.8FTE) may be considered for the right applicant.
A current driver’s license is required for this role.
About the Role
We are seeking a compassionate and culturally responsive Multicultural Liaison Officer (MLO) to join our multidisciplinary Refugee Health Team (RHT) based in Midland. You will join a supportive, multidisciplinary team committed to culturally safe, equitable and high-quality community care.
As a Multicultural Liaison Officer, you will play a vital role in supporting newly arrived refugee families by providing psychosocial support, health system navigation, and culturally informed advocacy. Working closely with nursing and multidisciplinary teams, you will help ensure clients receive sensitive, accessible, equitable, and culturally appropriate care, while contributing to improved engagement and health outcomes in line with a primary health care approach.
In this role, you will act as a bridge between refugee communities, health services, government agencies, and community organisations. You will support clients to navigate the health system and strengthen their understanding of health rights, including the use of interpreters to support health literacy and improve access to appropriate services. You will also assist clients and families to express their cultural and social needs in clinical and multidisciplinary settings, including supporting key transitions such as school progression.
The role requires the ability to work both autonomously and collaboratively within the multidisciplinary RHT and the broader Community Health Services.
Key responsibilities include:
Acting as a link between refugee communities, Child and Adolescent Health Service (CAHS), government agencies, and community organisations.
Advocating for effective communication between clients, families, and health service staff.
Support engagement with external services and organisations, including childcare services, disability supports (NDIS), food security services, and community-based NGOs.
Assisting families with transport options, including public transport navigation and health-related transport support (within policy guidelines).
Supporting engagement with Child Health service, Child Development Services (CDS) , Dental services and other allied health services to improve understanding and participation in care plans.
Assist with school engagement and transitions, including movement from Intensive English Centres to mainstream schooling.
Collaborating with the CAHS Consumer Engagement Team to support multicultural engagement initiatives.
Maintaining accurate and confidential client records in accordance with service requirements.
We are seeking an applicant who demonstrates a strong understanding of refugee experiences and the social determinants of health, and who is committed to delivering equitable, person centred care.
If you have strong communication and advocacy skills with the ability to build trust and communicate effectively with families from refugee and culturally and linguistically diverse backgrounds we encourage you to apply.
About Child & Adolescent Community Health (CACH): Our teams provide health and developmental assessments, early intervention and health promotion services for children and young people across the Perth metropolitan area.
These services delivered at community health centres, schools, homes and through telehealth appointments with a focus on child health, growth and development, behaviour, immunisation and family support.
Visit Child and Adolescent Health Service | CAHS - Community Health to find out more about the benefits of working for CAHS – Community Health and our services.
How to Apply
Applicants are requested to apply online (www.jobs.health.wa.gov.au). Please note, applicants must have a current, valid email address in order to apply online. This email address will be used for communication with applicants.
Your ability to meet the work-related requirements will be assessed throughout the recruitment process.
For your written application please provide the following:
A statement addressing Essential selection criteria 1-6, and Desirable Criteria 2 as per the Job Description Form in no more than 2-3 pages. (View the applicant information package and Job Description Form (JDF) attached for more information, including the selection criteria).
A current resume which summarises your experience and how you are able to meet the position requirements.
Telephone and email contact details of two professional referees, with at least one contact being a recent supervisor/line manager.
Within the application system you will be presented with the following question. Please review the Essential and Desirable Selection Criteria outlined in the attached Job Description Form carefully when preparing your response. Thisquestion allows you to showcase your relevant skills and experiences in detail,
Describe a situation where you supported an individual, family, or community to navigate a complex system (for example health, education, or social services).
How did you ensure communication was culturally appropriate and responsive to the client’s needs?
What advocacy or support did you provide to help achieve a positive outcome?
How did you collaborate with other services, agencies, or multidisciplinary teams?
What challenges did you encounter, and how did you manage them?
This response will be assessed against the Job Description From (linked above) Essential Criteria 2,3, and 4.
These documents should be complete and ready to attach prior to applying online. Please ensure you allow sufficient time to complete the online application process as you will be required to answer various questions and attach your documentation.
Selection Criteria: Please see the attached Job Description Form.
For Further Job Related Information: We encourage you to contact Bizunesh Kebede on
[email protected] or 0410 648 085.
Help in submitting your application: If you experience technical difficulties while applying online, please contact Employee Services on 13 44 77 for immediate assistance during business hours.
Eligibility to Apply: To be eligible for appointment, applicants must have a valid working visa (for fixed term appointments) or be an Australian citizen, permanent resident, or have a visa to live and work indefinitely in Australia (for permanent appointments).
Sponsorship is not available for this position.
Working With Children’s check: This position is subject to a Western Australian Working With Children (WWC) Check. For further information please refer to the WWC website at: https://workingwithchildren.wa.gov.au
Other Conditions: WA Health engages staff in positions of trust and responsibility. WA Health policies require applicants to undertake criminal records screening and integrity checking as part of the appointment process. Referees may also be asked to comment on an applicant’s integrity and past demonstration of ethical behaviour.
WA Health is committed to eliminating all forms of discrimination in the provision of our service. We embrace diversity and strongly encourage applications from people from culturally diverse backgrounds and people with disabilities.
In addition, we are committed to growing our Aboriginal workforce as part of WA Health Aboriginal Workforce Policy. As a measure to achieve equality, Section 51 of the Equal Opportunity Act 1984 applies to this position and Aboriginal and Torres Strait Islander peoples are encouraged to apply.
Whilst this selection process will initially be used to fill the above vacancy, it may also be used to fill other "similar" vacancies throughout the health service. In addition to this, should the successful applicant decline or vacate the advertised vacancy, then the next most suitable applicant may also be selected from this process. Both of these options remain valid for a period of twelve (12) months from when the authorised delegate endorses the recruitment decision.
About CAHS
The Child and Adolescent Health Service (CAHS) is proud to be the leading service provider for paediatric healthcare in Western Australia, as the State’s only dedicated health service for infants, children, and young people. CAHS comprises three service areas: Perth Children’s Hospital (PCH) and Neonatology, Community Health, and Child and Adolescent Mental Health Services (CAMHS).
With over 7000 employees, our services are delivered at PCH and King Edward Memorial Hospitals (KEMH), as well as across a network of more than 160 community clinics across the Perth metropolitan area.
For further information about the benefits of working for CAHS, please click here and for further information regarding CAHS’ services, please click here
CAHS values: To achieve our vision of healthy kids, healthy communities, CAHS is committed to providing a workplace culture that is driven and shaped by our values of Compassion, Collaboration, Equity, Respect, Excellence and Accountability. During the selection process you may be assessed on your ability to fulfil the responsibilities of this position in accordance with the values. If you have any questions regarding this, please contact the person named in this advert.
Our Values guide our work in every action, and that includes recruitment and employment. CAHS encourages Aboriginal people, people from culturally and linguistically diverse backgrounds or LGBTI communities, and people with disability to work with us. Whatever your age, race, gender, religion, sexual orientation, and family/carer responsibilities are, we ask that you consider bringing your expertise to our workforce.
Support for your interview process
CAHS is committed to ensuring that our interview process meets the access needs of all applicants. If you require any reasonable adjustments to accommodate a disability, enhance access, or support your inclusion and success during the interview, please contact the CAHS Talent Acquisition Team prior to your interview.
You can reach the team via
[email protected] or by calling 08 6456 0321. All enquiries will be treated confidentially.
Lodgement is system generated. Any submissions on, or after, 4:00pm on the closing date will not be accepted.
LATE OR EMAIL APPLICATIONS CAN NOT BE CONSIDERED.
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