The City Assist team are the first point of contact at Warrnambool City Councils Civic Centre (main offices). They attend to a large number of queries daily via face to face, phone calls, emails and the online chat function. There are currently multiple positions available within City Assist; one Permanent Part Time (32 hours per fortnight) and additions to the Casual pool. The successful candidate will communicate with a variety of stakeholders in order to provide quality customer service to all residents, ratepayers and other external customers.
To be successful in this position you will have:
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High attention to detail while working in a fast‑paced environment.
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Well‑developed verbal, written, and interpersonal communication skills.
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Demonstrated proficiency in using computers and customer‑service–specific software.
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Capacity to acquire a thorough knowledge of Council services, processes, and procedures.
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Availability to cover early morning and opening shifts.
Position Hours/Remuneration
The Permanent Part time (32 hours per fortnight) position currently offers an hourly rate of $37.15 per hour + superannuation.
Casual position currently carries an hourly rate of $46.44 per hour (inclusive of 25% casual loading) + superannuation.
To Apply
To apply for this opportunity, pleaseApply Now on the Warrnambool City Council website.
Applications close: 5.00pm Sunday 2 August 2026
Questions
If after reading the position description you have further questions please contact Louise Mauriks, Coordinator City Assist, on 03 5559 4940 or [email protected].
Culture
Warrnambool City Council is an equal opportunity employer committed to providing a safe working environment that embraces and values child safety, diversity and inclusion. If you are an Aboriginal or Torres Strait Islander applicant, or if you have a disability, we encourage you to apply.
Employees of Warrnambool City Council are expected to work under Councils values of: Accountability, Collaboration, Respectfulness, Progressiveness and Wellbeing.
Recruitment Process
Please note, that all prospective Warrnambool City Council employees will be required to undertake a medical assessment. Council also completes a range of other pre-employment checks which include reference checks and a criminal history check.
Warrnambool City Council is an Equal Opportunity Employer
To view current vacancies visit www.warrnambool.vic.gov.au/careers
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