About the role:
Mad Monkey Kings Cross is looking for a friendly, energetic, and reliable Full-Time Receptionist to join our team for a 2-month temporary position.
If you love meeting people from all over the world, thrive in a fast-paced environment, and have previous hostel or hospitality experience, we'd love to hear from you!
What you'll be doing:
- Welcoming guests and creating a positive first impression of the hostel
- Managing check-ins, check-outs, and room allocations
- Responding to guest enquiries in person, via phone, email, and social media
- Processing bookings, cancellations, and modifications
- Handling cash, EFTPOS, and daily financial reports
- Resolving guest concerns and complaints professionally
- Coordinating with housekeeping and maintenance teams to ensure rooms are guest-ready
- Maintaining accurate guest records and reservation information
- Assisting with hostel events and guest engagement activities
- Ensuring reception and common areas remain clean, organised, and welcoming
- Supporting management with administrative tasks and reporting
- Training and supporting new team members when required
What we're looking for:
- Excellent customer service and communication skills
- Ability to work flexible shifts, including evenings and weekends
- Strong organisational and problem-solving skills
- Previous hostel, hotel, or hospitality experience preferred
- Cloudbeds experience is highly desirable
- Full working rights in Australia
- Fluent English, additional languages are a bonus
If you are interested in this exciting opportunity, please apply now.
Pay: $55,000.00 per year
Benefits:
Work Location: In person
