ONCALL Group Australia is a leading provider of Disability and Community Support Services, driven by one clear purpose, to empower people to live their best lives. As we continue to grow nationally, we are looking for a confident, highly organised and people-focused Administration & Reception Officer to become the welcoming heartbeat of our head office.
This is more than a front desk role, it’s a pivotal position where professionalism, energy, and attention to detail come together. You will be the first impression of ONCALL, setting the tone for every client, visitor, and stakeholder interaction, while also providing essential administrative and coordination support across the business.
Why ONCALL?
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Be the face of a purpose-driven organisation making a real difference in people’s lives
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Join a supportive, collaborative team where your work is genuinely valued
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Work from our modern, dog-friendly Surrey Hills head office
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Enjoy a social, connected workplace with regular team events and engagement activities
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Be part of a culture that values initiative, care, and continuous improvement
Your impact in this role
Every day, you will play a key role in keeping our office running seamlessly and professionally. Your responsibilities will include:
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Creating a polished, welcoming first impression for all visitors, clients, and stakeholders
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Managing a high-volume switchboard with professionalism, warmth, and precision
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Triaging and directing calls for Executive and Senior Leadership with confidence and discretion
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Providing clear, accurate, and friendly communication across phone, email, and face-to-face interactions
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Coordinating meetings, calendars, and providing high-level administrative and project support
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Managing office supplies, uniforms, amenities, and inventory to ensure smooth operations
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Maintaining shared inboxes, databases, and internal systems with accuracy and consistency
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Supporting travel coordination, office equipment management, and day-to-day operations
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Providing confidential administrative support to the People & Culture team
What you bring
You are calm under pressure, highly organised, and naturally service-oriented. You take pride in creating order, clarity, and a great experience for everyone you interact with.
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Experience in reception, administration, or office coordination roles
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Strong customer service skills with a professional, approachable manner
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Exceptional organisation and time management skills
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Clear, confident written and verbal communication
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High attention to detail and strong sense of discretion and confidentiality
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Confident computer skills, including Microsoft Office (Employment Hero or Visual Care highly regarded)
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A proactive, flexible, and solutions-focused mindset
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Current Driver’s Licence
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Working with Children Check and NDIS Worker Screening Check (or willingness to obtain)
Ready to step into a role that truly matters?
If you’re looking for a fast-paced, people-first role where no two days are the same, and where your presence genuinely shapes the experience of everyone who walks through the door, we want to hear from you.
Apply now and become part of a national organisation where purpose, professionalism, and people come together to create real impact.
ONCALL is a Child Safe organisation committed to Zero Tolerance of Abuse in Care. We are dedicated to the safety and wellbeing of all children, young people, and adults with disability. All applicants are subject to mandatory screening checks. Only applicants with Australian working rights should apply. Indigenous Australians and Torres Strait Islander peoples are strongly encouraged to apply.
