Classification: Administrative Services Officer 2 / Administrative Services Officer 3
Salary: $70,236 - $84,284 plus superannuation
Position No: 16212, Several-02QVR
Directorate: Canberra Health Services
Advertised (Gazettal date): 25 June 2026
Contact Officer: Divya Bagga on [email protected] or (02) 5124 5105
What can we offer you:
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Competitive pay rates and excellent working conditions within a tertiary hospital.
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Salary Packaging with many options that provide full fringe benefits tax concessions.
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Flexible working conditions.
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Access to Employee Assistance Program.
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Access to discounted gym membership.
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Access to onsite Physiotherapists.
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Onsite cafes, staff cafeteria, pharmacy and gift shop.
About the Role:
The Central Health Intake Team is a vital component of Canberra Health Services, providing a centralised and coordinated approach to referral management, outpatient bookings, and contact centre support. This dynamic team ensures timely access to more than 100 services, streamlining the patient journey from referral through to appointment.
We facilitate equitable and efficient access to specialist outpatient care by managing referrals, triaging patients, and supporting both patients and clinicians through responsive communication and booking services. This is achieved by:
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Acting as the first point of contact for patients and clinicians, providing information, guidance and support.
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Delivering professional frontline service to patients attending outpatient clinics.
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Coordinating appointments across a wide range of specialties, ensuring timely and accurate scheduling.
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Processing referrals to ensure patients are directed to the most appropriate clinical service.
Administration Officers are integral to the success of the Central Health Intake Team. They provide high-quality administrative support across all service areas, including:
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Efficient handling of incoming referrals and documentation.
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Professional call handling and customer service.
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Accurate data entry and appointment scheduling.
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Collaborative support to clinical and administrative colleagues.
For more information regarding the position duties click here for the Position Description.
Please note prior to commencement successful candidates will be required to:
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Undergo a pre-employment National Police Check.
Note: This is a full-time temporary position available for six months with the possibility of extension and/or permanency.
For more information on this position and how to apply “click here”
Note: Under the ACTPS employment framework you may be placed in another role where required for the efficient administration of the service.
Where an offer of employment is for a fixed-term period, any related temporary contracts within the Territory will be issued in compliance with the requirements and applicable exceptions outlined in the Fair Work Act.
Canberra Health Services (CHS) is focussed on the delivery of high quality, effective, person centred care. It provides acute, sub-acute, primary and community‐based health services, to the Australian Capital Territory (ACT) and surrounding region. More information can be found on the CHS website.
Our Vision: creating exceptional health care together
Our Role: to be a health service that is trusted by our community
Our Values: Reliable, Progressive, Respectful and Kind
CHS is committed to workforce diversity and to creating an inclusive workplace. As part of this commitment, we welcome applications from all diversity groups. Aboriginal and Torres Strait Islander peoples, people with disability and people who identify as LGBTQIA+ are particularly encouraged to apply.
The ACT public service is committed to closing the gap, underpinned by the belief that when Aboriginal and Torres Strait Islander people have a genuine say in the design and delivery of policies, programs and services that affect them, better life outcomes are achieved. More information can be found here ACT Closing the Gap Implementation Plan - ACT Government Transparency Portal.
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This is a full-time temporary position available for six months with the possibility of extension and/or permanency.
Administration and Governance
Customer Services and Information
Healthcare, Medical and Allied Services
