Be the friendly voice behind exceptional paediatric care, supporting children and families through every step of their outpatient journey.
Employment Type: Permanent Part Time
Position Classification: Admin Officer Level 2
Remuneration: $34.93 - $736.09 per hour + super
Location: John Hunter Children's Hospital | Awabakal Country
Requisition ID: REQ681828
Applications Close: Sunday, 9th August 2026
Whilst this position is open to all individuals, it is targeted to Aboriginal or Torres Strait Islander people under section 21 of the Anti-Discrimination Act 1977. Aboriginal or Torres Strait Islander people are encouraged to apply and consideration will be given to suitable Aboriginal or Torres Strait Islander applicants to promote equal or improved access. Aboriginal or Torres Strait Islander applicants must demonstrate Aboriginal or Torres Strait Islander status in addition to addressing the selection criterion.
Where you'll be working:
The Paediatric Outpatients Department at John Hunter Children’s Hospital is a large, multidisciplinary service providing specialist care to children and families across the Hunter New England region. The department supports a wide range of paediatric specialties and works closely with medical, nursing, and allied health teams to deliver coordinated, family-centred care.
The Outpatients team is fast-paced and highly collaborative, with a strong focus on communication, efficiency, and patient experience. Administrative and phone-based roles are central to ensuring patients are appropriately booked, triaged, and supported throughout their outpatient journey. The service is located within John Hunter Hospital in Newcastle, offering access to a major tertiary referral centre and a supportive healthcare network.
About the role:
The successful candidate will be responsible for managing a high volume of incoming and outgoing phone calls within the Paediatric Outpatients Department. This includes booking and rescheduling appointments, responding to enquiries from families and carers, liaising with clinicians, and ensuring accurate data entry into hospital systems.
Daily tasks include managing clinic schedules, processing referrals, maintaining waitlists, and providing clear and compassionate communication to families.
The role requires strong organisational skills, attention to detail, and the ability to prioritise competing demands in a busy environment.
The position works closely with clinical and administrative staff and reports to the Paediatric Outpatients Operational Manager. This role will be shared between two candidates in a job share arrangement.
About you:
The ideal candidate is highly organised, adaptable, and able to remain calm under pressure. They demonstrate excellent communication skills, with the ability to engage empathetically with children, parents, and carers. A strong customer service focus and attention to detail are essential.
Crucial attributes include:
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Clear and professional phone manner
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Ability to multitask and prioritise
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Reliability and teamwork
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Compassion and patience when dealing with families
Skills that can be developed on the job include familiarity with specific systems, deeper knowledge of outpatient workflows, and medical terminology.
How you'll be supported:
New staff will receive structured onboarding, including orientation to hospital systems, workflows, and department processes. Ongoing support is provided by experienced team members and supervisors.
Training includes system training, policy education, and opportunities to build knowledge in outpatient services. Continuous learning is encouraged, and staff are supported to develop their skills over time.
What we can offer you:
At Hunter New England Health, enjoy a career where you're challenged by interesting work and surrounded by spectacular locations. You'll contribute to the team enriching health in millions of ways every day. On top of this we also offer:
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Sustainable Healthcare: Together towards zero
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Monthly Allocated Days Off (for full-time employees)
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4 weeks annual leave (pro-rata for part time employees)
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Paid parental leave (for eligible employees) - giving you the opportunity for true Worklife balance
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Salary packaging options - up to $11,600 plus novated leasing
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Fitness Passport for health and well-being - discounted gym options for you and your family
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Employee Assistance Program (EAP) for staff and family members
Additional information:
Need more information?
about applying for this position
For role related queries or questions contact Lauren Platt on
[email protected]
Information for Applicants:
Applicants will be assessed against the essential requirements and selection criteria contained within the position description (link below). For assistance addressing selection criteria visit: https://bit.ly/3vL5fq2
Stepping Up Website is a resource designed to help indigenous job applicants apply for positions in NSW Health. For more information, please visit: https://bit.ly/HNEHealthSteppingUp
This is a Category A position. Recommended applicants will be reviewed for compliance with NSW Health policy directive PD2024_015: Occupational Assessment, Screening and Vaccination against Specified Infectious Diseases for Category A positions prior to offer. All new employees must agree to comply with the requirements outlined in the policy.
Hunter New England Health is dedicated to fostering a child-safe environment that respects and upholds the rights of children and young people, aligned with NSW Health’s commitment to implementing the Child Safe Standards. We aim to ensure that children and young people feel safe, supported, and included in their care. All current and prospective staff are expected to prioritise the safety, welfare, and well-being of children and young people, actively working to protect them from harm and abuse.
At Hunter New England Local Health District, we are an inclusive employer dedicated to fostering a diverse, inclusive, and welcoming workplace. Our commitment to a workforce that reflects the community we care for is essential for delivering the highest quality healthcare to our community. We encourage people with diverse lived experiences to apply. If you require any accommodations or adjustments to the recruitment process please let us know when you apply or at any stage of the process. We will work with you to meet your needs and create the best possible experience. Please contact [email protected] for confidential support.
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