Stapleton, Queensland | Permanent Full-Time
The Wholesale Furniture Co. is continuing to grow, and we’re looking for a highly organised and proactive Spare Parts Coordinator to join our team at our Stapleton site in Queensland.
Reporting to the Customer Experience Team Leader, this role is responsible for the end-to-end management of the spare parts function across the business. You will own the spare parts process from initial request through to resolution, ensuring the timely, accurate, and cost-effective supply of spare parts to customers, stores, and repair technicians.
This role plays a critical part in protecting customer satisfaction, reducing product returns, and supporting positive warranty outcomes.
As our Spare Parts Coordinator, some of the duties you will be responsible for will include:
- Manage spare parts inventory levels across the business.
- Establish and maintain minimum and maximum stock thresholds.
- Conduct regular stock takes and cycle counts.
- Investigate and reconcile inventory discrepancies.
- Review and assess incoming spare parts requests from stores and the CX team.
- Pick, pack and dispatch spare parts accurately and efficiently.
- Act as the primary contact for all spare parts enquiries.
- Maintain accurate system records for all spare parts transactions.
- Track trends in spare parts usage and warranty frequency.
- Identify high-failure items and recurring product or operational issues.
- Proactively suggest improvements to processes and product.
- Adhere to all workplace health and safety procedures.
- Assist with warehouse duties during peak periods.
We’re looking for someone who:
- Has previous experience in spare parts coordination, warehouse operations, logistics, or customer service.
- Demonstrates strong organisational skills with exceptional attention to detail.
- Is comfortable working autonomously and taking ownership of a function.
- Has strong practical problem-solving ability.
- Communicates clearly and professionally, both written and verbal.
- Furniture assembly experience or product knowledge (highly regarded).
- Is physically capable of lifting and handling boxed components.
- Be part of a fast-growing retail business.
- Work within a supportive Customer Experience team.
- Play a direct role in improving customer satisfaction and warranty outcomes.
If you’re organised, solutions-focused, and ready to take ownership of a key operational function, we’d love to hear from you.
Please note, only short-listed candidates will be contacted.
