Company Description
Strait Link has a proud history of being a vital link between Victoria and Tasmania, providing daily sea freight services between Port of Melbourne in Victoria and the Port Burnie in Tasmania. We contribute to the Australian economy by being a key part of the supply chain between Tasmania and the Australian mainland, connecting local Australian customers to markets across the world.
Everyday our people, on vessels, at our ports and in our offices play a vital role in connecting local Australian customers to markets across the world.
As an employer of Australian seafarers, we take pride in developing the next generation of seafarers and are always on the lookout for talented people to join our inclusive, local community minded and enterprising workforce.
An inclusive workplace, works for everyone:
We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us. As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply. Strait Link acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia.
Company Values
Our values Care, Trust, Connected are the foundation of everything we do here at Strait Link. They underpin how we go about performing our roles and activities every day when we are at work and representing the Strait Link business.
About the Role
Strait Link is looking for an experienced Strategic Account Delivery Manager to lead strategic customer initiatives, drive continuous improvement and deliver strong customer and commercial outcomes.
Reporting to the GM Logistics, you will lead cross-functional projects, oversee strategic account operational teams and manage our Customer Service function, including claims and pallet management.
Key responsibilities
- Lead strategic customer initiatives that support retention, growth and satisfaction
- Manage cross-functional projects and continuous improvement initiatives
- Lead and develop customer-facing teams
- Build strong relationships with strategic customers and internal stakeholders
- Monitor customer, operational and financial performance against KPIs
- Identify opportunities to improve service, efficiency and commercial outcomes
- Support strategic account tenders and customer business reviews
About you
You will have demonstrated experience in:
- Leading customer-facing teams and strategic customer relationships
- Project management, business improvement or transformation
- Stakeholder engagement and delivering measurable outcomes
- Data analysis, commercial decision-making and continuous improvement
- Experience in transport, logistics or supply chain is highly regarded but not essential.
- A relevant Bachelor's degree and unrestricted Australian driver's licence are required.
- Lean, Six Sigma or project management qualifications are desirable.
- This role requires intrastate and interstate travel.
If you are a strategic and commercially focused leader who enjoys improving customer outcomes and delivering results, we would love to hear from you.
Only shortlisted candidates will be contacted. We thank all applicants for their interest.
