Ready to take the next step in your LeavePlus career?
We're seeking a motivated and member-focused Team Lead - Service Investigations to lead a high-performing team responsible for resolving complex member matters, driving quality outcomes and delivering exceptional service experiences. This is a permanent opportunity.
This is an excellent opportunity to expand your leadership capability, influence operational performance and play a key role in supporting both our people and our members.
Develop your people leadership and coaching capability.
Lead a team that makes a meaningful difference to member outcomes.
Broaden your exposure to operational performance, quality and continuous improvement.
Collaborate with stakeholders across the business.
Gain valuable leadership experience within a supportive environment.
Lead and support the Service Investigations team to deliver quality member outcomes.
Monitor team performance, priorities and service delivery.
Support the resolution of complex member enquiries, escalations and complaints.
Foster a positive, collaborative and high-performing team culture.
Identify opportunities to improve processes, efficiency and member experience.
Champion LeavePlus values in everything you do.
A passion for delivering outstanding member experiences.
Strong leadership capability and the ability to bring people together.
Excellent stakeholder management and communication skills.
Sound judgement, decision-making and problem-solving abilities.
A commitment to continuous improvement and operational excellence.
A demonstrated track record of living our values: Here for Members, Empower our People, Thrive Together and Anticipate and Create.
Experience leading, mentoring or supporting others in an operational environment.
Strong understanding of LeavePlus operations, member service practices and processes.
Experience managing complex enquiries, escalations or investigations.
Ability to balance competing priorities while maintaining quality outcomes.
Strong organisational and performance management skills.
This is a fantastic opportunity to grow your leadership experience, broaden your organisational impact and help shape the future success of the Service Investigations team.
Please submit a CV and short cover letter outlining your motivations.
Applications close COB Wednesday 2nd September 2026
