About the role
As the Licensing Assessment Officer, you will manage licensing matters from start to finish, including reviewing builder applications, requesting further information from clients, and considering relevant risks before reaching an outcome. You will use research, analysis and judgement to interpret legislation, standards and internal procedures, ensuring decisions are accurate, consistent and defensible.
You will also engage with applicants, builders and internal stakeholders through clear written and verbal communication, helping to resolve complex enquiries and support quality service delivery. In addition, you will contribute to team operations by maintaining accurate records, using systems confidently, and assisting with general administrative tasks as required.
Please refer to the Position Description for a full list of key role responsibilities and suitability requirements.
About you
The successful candidate will bring strong attention to detail, well-developed research skills and the ability to assess information thoughtfully before reaching a sound conclusion. You will be comfortable working independently, while also contributing positively within a team environment.
You will communicate clearly and professionally, including the ability to explain complex information in a way that is easy to understand. Confidence using technology and business systems will support your ability to manage workloads efficiently and maintain accurate information
Exposure to licensing, decision-making environments or working with builders would be beneficial, but is not mandatory. Candidates with transferable skills in assessment, stakeholder communication, regulatory processes or case management are encouraged to apply.
How to Apply
To be considered for this opportunity, please submit:
A current resume and a cover letter (maximum two pages) outlining your suitability for the role.
Your cover letter should demonstrate your capability in the following areas:
Investigating and analysing information, including reviewing complex enquiries or complaints
Interpreting and applying legislation and standards to support well-reasoned, evidence-based decisions
Building and maintaining effective working relationships through stakeholder engagement
Referee checks - It is recommended you seek approval when nominating a person as a referee. Referees should have a thorough knowledge of your work performance and conduct, and it is preferable to include your current/ immediate past supervisor.
By providing the names and contact details of your referee/s you consent for these people to be contacted by the selection panel. If you do not wish the panel to contact your referees without your permission, please make this clear on your resume.This work is licensed under a Creative Commons Attribution 3.0 Australia License.
