As Store Manager, you will play a key role in the success of this bespoke store by leading a high-performing, positive, and customer-focused team. Reporting to the Brand Manager, you will be a hands-on leader with a strong business mindset, committed to driving sales, operational excellence, and team development.
- Lead by example, being hands on, consistently motivating the team to achieve sales targets
- Manage team performance, providing coaching and addressing any issues proactively
- Develop team capabilities through ongoing training and support
- Ensure compliance with all company and brand policies and procedures
- Manage staff rosters and oversee Time & Attendance
- Complete and distribute daily reports to relevant stakeholders
- Receive and reconcile inventory, reporting discrepancies
- Conduct regular quality checks on stock and ensure accurate stock handling procedures
- Support recruitment efforts and interviews
- Deliver comprehensive inductions and follow-up training for all new hires
- Ensure customer service standards are consistently met and enhanced
- Resolve elevated customer complaints with professionalism and care
- 3+ years in retail Store Manager role
- High skill set in driving sales and achieving KPI’s
- Experience with rostering, staff management and other day to day operations
- Highly developed in customer service
- Skilled in providing feedback
- Excellent oral and written communication skills
- Sound administrative skills and training experience
- Organised with fantastic time management skills
- Building and sustaining professional working relationships
- Strong analytical and problem solving skills
- Computer literacy skills (Word, Excel, PowerPoint)
- Collaborative and supportive culture
- Generous employee discount across all Swatch Group brands
- Employee referral program with the opportunity to earn a cash reward
- Access to our Employee Assistance Program
- Comprehensive income protection insurance
- Novated leasing opportunities for electric vehicles
- Extensive professional Learning and Development program
- Annual bonus potential on top of your base salary
- Complementary Swatch loan watch
Click APPLY to submit your application.
