- Be part of the growth of an Australian success story
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Full time, permanent position, based in Adelaide CBD
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Fun, energetic and open culture with great discounts for you and your family
About Us
The G’day Group brings together some of Australia’s leading tourism brands – Discovery Parks, G’day Parks, Wiki Camps and Bookeasy. Employing more than 2700 people Australia-wide, we have a truly national footprint of over 300 holiday parks, including up to 100 fully owned and operated Parks and Resorts, including El Questro, Rottnest Island and Byron Bay. Together, we bring Australia closer to experience all our country has to offer.
There has never been a better time to join G’day Group. We are executing an ambitious five-year growth strategy that will significantly expand our portfolio, strengthen our position as a market leader, and create exciting career opportunities across the business. Backed by continued investment in our people, technology and operations, we're building for long-term success and the future of Australian tourism.
We are custodians of some of Australia’s most treasured places and are committed to growing with care. That means supporting our people, giving back to the community that welcome us, and protecting the natural environment that makes each holiday memorable.
About the Role
As a Reservations Consultant, you'll be the first point of contact for guests and travel partners looking to experience Australia's most spectacular destinations. Every conversation is an opportunity to provide expert advice, inspire travel and deliver an exceptional booking experience.
You'll become an expert across our portfolio, confidently recommending accommodation and holiday experiences that suit each guest's needs. Whether you're helping a family book their annual getaway, assisting a trade partner, or creating the perfect luxury lodge itinerary, your passion for customer service and travel will shine through.
What You'll Be Doing
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Deliver exceptional customer service across phone and email enquiries.
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Create accurate reservations while maintaining exceptional attention to detail.
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Inspire guests with your knowledge of Australia's destinations, accommodation and experiences.
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Recommend additional accommodation, experiences and products that enhance each guest's holiday.
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Build strong relationships with guests, travel agents, tour operators and internal stakeholders.
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Manage high volumes of enquiries while maintaining booking accuracy and service standards.
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Maintain guest and reservation information across multiple systems.
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Troubleshoot reservation and trade enquiries with professionalism and care.
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Collaborate with Reservations, Trade, Revenue, Distribution and Operations teams to deliver seamless guest experiences.
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Contribute to team success by achieving key performance indicators and supporting continuous improvement initiatives.
About You
You'll love helping people and thrive on creating memorable customer experiences. You're organised, adaptable and enjoy working in a busy environment where no two days are the same.
You'll also bring:
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Experience in reservations, hotels, tourism, travel, hospitality or a customer service environment.
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Outstanding communication skills with a warm, professional phone manner.
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Excellent written communication and attention to detail.
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The ability to confidently handle a variety of customer enquiries with empathy and professionalism.
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Strong organisational and time management skills.
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Confidence using multiple systems simultaneously.
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Experience with reservation or property management systems (desirable).
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An understanding of the travel trade distribution network (desirable).
Benefits
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Health and Wellbeing – Flexible and hybrid working arrangements / Employee Assistance Program / Discounted private health cover / BeWell Training Program / Free annual flu vaccinations
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Paid Leave Benefits – Parental leave / Volunteer leave / Study leave
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Professional Development – Leadership programs / Support of external training courses / Reimbursement of professional association memberships
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Employee Savings – Discounted accommodation and experience rates / Salary packaging / Discovery partner discounts / Free G’day Rewards membership / Loyalty recognition benefits
Our values guide everything we do
We “Rise and Shine” by supporting one another, “Have a Crack” by embracing new ideas and opportunities, and “Choose Good Things” by acting with integrity and delivering exceptional experiences. Backed by our commitment to environmental, social and governance (ESG) principles. If you're looking to be part of a purpose-led organisation that's growing and investing in its people we would love to hear from you.
Conditions of Employment
Prior to an offer of employment being made, candidates must provide authority for a Federal Police Clearance to disclose any criminal offences or charges. A Driver's Licence is essential.
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