- Work for a reputable company with a strong presence in specialist vehicle industry
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Permanent, secure position with steady workflow and great team culture
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State of the art facility and equipment
Premier Windscreens has been a proud local business in Nerang for over 25 years, building a strong reputation across the Gold Coast as a trusted automotive glazier. We were recently acquired by AMA Group (ASX: AMA), Australia's largest panel repair group, giving us the stability and resources of a national leader while retaining the local, community-focused service we're known for.
We're now seeking a capable and proactive Customer Service Officer to join our team and serve as the first point of contact for our retail customers and trade partners.
This is a pivotal front-of-house role and a central part of how our business operates each day. You'll be the voice of Premier Windscreens and the person responsible for keeping bookings, suppliers, and our workshop aligned and running efficiently.
Key responsibilities
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Manage incoming calls and walk-in enquiries, converting them into confirmed bookings
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Prepare quotes and schedule windscreen repairs and replacements
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Coordinate the daily workflow across a team of 5 and a busy workshop, ensuring jobs are scheduled efficiently and deadlines are met
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Build and maintain strong relationships with suppliers, trade partners, and retail customers, adapting your approach to suit the needs of each
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Liaise between customers, mobile technicians, and the workshop to keep operations moving
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Maintain accurate bookings, records, and follow-ups, anticipating issues before they arise
About you
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A proactive organiser who stays ahead of the day rather than reacting to it
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Strong attention to detail and a commitment to getting things right
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Confident managing a busy front desk and a full workshop schedule without compromising on service
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Excellent communication skills and a professional, personable manner
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Computer literate and quick to learn new systems
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Experience with ServiceM8 is highly regarded and would allow you to hit the ground running
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Experience in the automotive or panel repair industry is also highly regarded, though full training is available for the right candidate
What we offer
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Monday to Friday hours, with no weekend work
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A stable, well-regarded local business with a supportive team and consistent workload
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The opportunity to take genuine ownership of a key role
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The security and career potential that comes with being part of a national group
If you're organised, personable, and ready to make your mark in a fast-paced business that values doing the job well, we'd like to hear from you.
To apply, please submit your resume along with a brief cover note outlining why you'd be a strong fit for the role.
