Help Students Build Their Future
Do you enjoy helping people, creating positive customer experiences, and working in a vibrant education environment?
We are a respected Registered Training Organisation
(RTO) with over 15 years of operation and an exciting future in Melbourne, Broadmeadows We deliver vocational education and training to international students and are seeking a professional, organised and student-focused Administration Officer to join our team at,
College of Skills & Knowledge
This is an excellent opportunity to become part of a close-knit team where your contribution will make a genuine difference to students' educational journeys and future careers.
About the Role
As our Administration Officer - Student Services & Reception, you will be a key member of our Student Services team and often the first point of contact for students, visitors and stakeholders.
You will assist prospective and current students by providing administrative support, responding to enquiries, supporting enrolment processes, maintaining student records and helping create a welcoming and supportive learning environment.
Key Responsibilities
- Provide professional reception and front-office services.
- Respond to student enquiries via phone, email and face-to-face interactions.
- Assist prospective students with course information and application processes.
- Support student onboarding, orientation and ongoing student services activities.
- Maintain accurate student records and administrative documentation.
- Support compliance-related administrative processes and document management.
- Update social media platforms and assist with marketing activities.
- Assist with scheduling, reporting and general office administration.
- Work collaboratively with trainers, assessors and management.
- Maintain confidentiality and comply with organisational policies and procedures.
About You
You will ideally possess:
- Previous experience in administration, reception, customer service or student services.
- Excellent communication and interpersonal skills.
- Strong organisational and time-management abilities.
- High attention to detail and accuracy.
- Work collaboratively with trainers, assessors and management.
- Maintain confidentiality and comply with organisational policies and procedures.
About You
You will ideally possess:
- Previous experience in administration, reception, customer service or student services.
- Excellent communication and interpersonal skills.
- Strong organisational and time-management abilities.
- High attention to detail and accuracy.
- The ability to work effectively within a small team.
- A positive, professional and student-centred approach.
- Intermediate to advanced Microsoft Office skills, including Word, Excel and PowerPoint.
Desirable Experience and Knowledge
The following would be highly regarded:
- Eunrinnan ring within the Mantional
- Experience supporting international students.
- Knowledge of CRICOS and the ESOS framework.
- Familiarity with the Standards for Registered Training Organisations (RTOs) 2025.
- Experience using VETtrak, PRISMS, Canvas, Xero or similar systems.
- Experience with student enrolments, admissions or student support services.
- Social media and digital communications experience.
Personal Attributes
We are seeking someone who is:
- Friendly, approachable and welcoming.
- Reliable and dependable.
- Professional and discreet.
- Culturally aware and inclusive.
- Solutions-focused and adaptable.
- Committantanlinina anantionastrident experiences.
Why Join Us?
- Opportunity to work with international students.
- Supportive and collaborative workplace culture.
- Diverse and interesting responsibilities.
- Opportunity to contribute to the growth of a respected education provider.
- Protessional development opportunities within the education sector.
Application Process
Only shortlisted applicants will be contacted.By submitting an application, you consent to the collection and use of your personal information for recruitment purposes. The successful applicant may be required to participate in pre-employment screening, which may include reference checks, identity verification, qualification verification and, where lawful and relevant to the role, a National Police Check.
Pay: $29.00 – $32.00 per hour
Work Location: In person
